Navy Federal Credit Union Piney Green Rd, Midway Park

I have done basic Notarize document. Today was the first time they said they couldn’t help. Apparently they can print of anything they get from personal email. That makes sense, if they would say so all the time 🤷🏽‍♂️.

This isn’t for this specific branch but their home refinance office/department of navyfed. They take forever to get their part done. They say one thing and do another. They call and email asking the homeowner who’s trying to refinance to do their job(of the refi office) or the job of the title company or whoever, to get things moving because the people they’re using are slackers and should immediately be fired. Constantly asking for the same paperwork that has been uploaded several times and emailed to several folks probably because they’re to lazy to look in the portal where it’s supposed to be and uploaded several times to. Constantly get automated reply saying they’re out of the office a lot. Most when I have spoken to them on the phone, when they answer or return calls, said they’re working from home due to Covid. I’m almost tempted to just not switch to them even though I’m possibly going to get a better rate. It’s so infuriating how pathetic the people and offices I’m dealing with are. Things I am required to do got done within 72hrs of being notified and I was checking the portal twice a day to make sure I’m on top of what I needed to do. It is pathetic

2 lane drive thru for ATM only! For a military friendly bank, why wouldn't you offer drive thru services when your customers can't get out in uniform!

Worst bank ever. They double charge and pending processes don't show up till after a week. So stupid how they say one thing and never follow through. Now I'm in debt to this bank and want out now

2 Walk up ATM's 2 drive up ATM's hooked into credit union ATM network (works with my florida county employees credit union no fees and takes deposits too). It's sorta remote unless you live there but the four outside atms means nobody waits for one as a rule. Nearby other stuff you might want when you're out and fast food places.

I'll be joining and using a new bank after today. Incompetent.

The staff was extremely helpful on questions about my mortgage in relation to the hurricane. Though they were unsure about the questions but they quickly got on the phone and found my answers and a helpful package which answered a number of my other questions. I was highly impressed and happy again with Navy Federal for my banking and loans.

We sat in the drive thru for well over an hour waiting for our chance of service just for when we pulled up to the window at exactly 1:00pm on a saturday, they said they were closed instead of simply helping the rest of the people in line...

MAYBE WHEN I CALL YALL CAN PICK UP

For the 5th time this week this bank location has waisted my time, atm doesn't work, its never opened, with no warning about it not being opened. Absolute garbage.