Navy Federal Credit Union High St, Portsmouth

So I'm just gonna say that I only went in to get a money order. I don't actually qualify for any programs there or a bank account. However, the young lady behind the desk was very helpful and did everything she could to at least TRY to get my sister and I a money order but it didn't work out 🤣 It's fine though! Still had a great experience regardless.

All I wanted to do was open savings accounts for my grand children. Natasha was not knowledgeable or confident about these accounts and did not know what forms I needed to fill out. When I asked for a manager, Nikki shared she was the Manager only to find out later, she was the Sr. Member Representative. This was confirmed by Natasha. Because of my frustration, after being there from 2:30 till 3:44 pm and my raised voice, Jamani started hanging around itching to say something, so she did. She said she heard everything. She's good , as she waited on several clients while I was still trying to set up these account. Then I got a call next day, they still did not get it right. I need to see where I go from here.

They are so helpful! Jamani is one of the best Tellers ever ‼️

I love this branch!! When I lived in Portsmouth they were the closest to me. I always had a quick trip there. When I moved and my debit card was stolen..I happened to be ON MY WAY back to VA for a visit and stopped in this branch to get a new debit card. If I am ever back in the area and need to stop by a Navy Fed to withdraw from my account, I will definitely stop by here.

Edit Nov 15 19 I put 27 crisp 20s in the drive thru atm it instantly spit them all over and i had to chase my money across the parking lot. Super windy and raining was a blast lost 1 20. Atms are always down. They're ancient still running windows 7. Almost everytime i go 1 or both is down. Very frustrating.

They have a state of art AM. Just installed a couple of months ago. It works just fine, I deposited a check. Everything went smoothly. Just the way I like it. Good job. Navy Federal C. U..

Yes, they are always very busy. But I have used them for years and have never had poor service. They always have had multiple lines open inside. I am sure they are aware of the high volume at their location as a second NFCU is being built just off Portsmouth Blvd by the Lowes. I believe I have used every teller and every supervisor, never once have I been dissapointed or treated unprofessionally. They also have contracted out security to Portsmouth Police department (they run periodic shifts, I know some of the officers) and they have a free coinstar machine and their hours are very nice. Realistically, this establishment appears well run. Thats all I care about.

I can't recall if the tellers name was AJ or MJ but she was extremely helpful and nice. This is the best branch I have been in to, I highly recommend going to this one, they give you one on one service and do not rush you away.

I am very happy with their customer service! They are very helpful and will greet you with their cheerful and happy faces! Great job!

Went to the drive thru and waited about 45 min until i got the teller... There was only 2 out of 3 lanes at 3:30 on the 15th... The gentleman that heped me knew it was a long time because he apologized for the wait. The inside was too busy otherwise I would have went inside. I just think all lanes should be open if its the 15th and around the time everyone gets off..