Navy Federal Credit Union Shadow Creek Pkwy, Pearland

Yesterday (June 21, 2022) I visited the Pearland NFCU branch office. The purpose for my visit was to initiate a wire transfer. I was warmly greeted as I walked in and asked "may I help you?" I expressed the reason I was there (domestic wire transfer) and was asked to have a sit. There were approximately 3 other people waiting to see a Navy Federal representative. After an hour had passed, I was to speak to the branch manager. The branch manager was not available. There was a person in charge of the branch that I did speak with. She expressed that "everyone is working as hard as possible" and was apologetic for the wait. An hour and 20 minutes had passed before I was actually seen. Once I was seen, the Navy Federal representative asked me had I filled out the "paper" for the domestic transfer. I replied, "no ma'am, I was not given a paper to fill out." It took me approximately 10 minutes to fill out the domestic wire transfer information, which could have been time saved if I was given the paperwork to fill out as I waited to be seen. Here's my point. I'm thankful we have a NFCU branch office in the area. In my opinion, this particular branch office could use additional staff and and training on customer flow from entry to exit. Additionally, because of the number of people moving into the Pearland and surrounding area, it may make sense to examine how to best serve a larger customer base with an end state of exceptional customer service.

I am a regular client here. I was treated with disrespect and not allowed to come in. The staff member locked the door as soon as I approached the door. I glanced at their clock; I was one minute past closing time. Since I come every week, I thought they would allow me to come in since they know I have payroll on Friday and need to pay our employees. However, instead of being compassionate and understanding, they were rude and hurtful.

Watch their money counter machine it is broken. I walled away one day depending on that thing. I thought I had a certain amount thr machine said less, although I counted my money 7 times. Been doing it for years for my business. I went back on 3 occasions where the machine was off the teller refuse to count the money by hand (lazy) If you have alot of cash do not allow them to steal your money by using that machine. It is off broken outdated and assist them with stealing.

No clue why I torture myself and come to the pearland location The sugar land location is much better I wire money at east 10 times a quarter. Pearland never has people in their offices but I’m always forced to wait 30 to 60 minutes to make a wire I’m thinking of taking my money elsewhere Seems like a customer such as myself that is moving around 1M of funds on a quarterly basis would get better customer service It’s ridiculous

Extremely slow service. Waited 20 min in line to cash a check. Only one teller working while other employees sat around and talked at the welcome desk....not a great experience at all.

Pretty decent service. Did have an issue with the wait time on assistance when I came in. I understand that they provide specific assistance to certain account holders due to account status but the bank in itself isn't as prestigious as they are claiming to be. They have no standard policies or explanations for getting denied services. You would think they offer better services or you would be able to have a easier time getting loans, but they it's just as bad as other banks.

I've been to multiple Navy Federals all over the US for many different reasons. This one needs better management. I went in for a Notary which has only ever taken me 10 minutes top including wait time. About 30 minutes later I was finally done. There was only one Notary and it wasn't the front desk like other branches. If Notary is the fastest services I get at any other Navy Federal, and it took 30 minutes here, do I really want to come back for anything else? No thanks. Staff are nice though.

Should've read the reviews before coming here! Went in to open an account & waited up to 20 minutes, I finally got up & left.. That's alil discouraging & It has me not wanting to open up an account with Navy Federal AT ALL......

Always polite and wonderful customer service. I've been going to this branch since it opened. NEVER a problem!

Gave me a credit card with a $1000 limit with a score of 750 and said they stood firm behind their decision but gave my girlfriend a $4300 limit credit card with a 617 score??? What happened??? Sorry but i'm not starting from the bottom again. Closed my card, savings and checking immediately.