Navy Federal Credit Union Sailfish Dr, Groton

The coin machine has been gone for a bit. I miss that. Anytime I’ve been in here the customer service has been good. They have always greeted me with a smile and service has been proficient.

It's been a great bank for me for the past 16 years.

Very helpful people who are able to answer my questions and make good suggestions for my needs.

Sarah went above and beyond helping me out. They were closed I explained I lost my ATM card she got me a new one, while I waited in the lobby. She did not know I was on my way out of state for a family funeral. She truly made what could have been a very difficult time easier. Thank you

I'm currently mobilized in an area with no Navy Federals near enough to go to. My wife came in with a power of attorney to handle some of my banking that needed to be done immediately and was met with condescending attitudes and was turned away with no suggestions on how to help. They ended up locking my account and the account of a friend who helped me. The concept of supporting sailors seems to have slipped the mind of this branch as they failed miserably. To get our accounts unlocked took over two hours of being on hold and being talked to like children. I closed my account and won't be back. Save yourself a headache and bank elsewhere since they don't seem to support service members anymore.

Have been trying to take care of a situation since July 2020 and they have failed. Said not their problem. Very disappointed. I did learn that they do NOT verify account number with member name.

Customer service is second to none... very fast, efficient personnel that are super friendly and extremely helpful! Online app is very simple and easy. I LOVE NAVFED !!!

Great place to go and get things done as off banking customer service is out of this world, facts.. And remember the opinion you should follow should be your own But take this review as a second opinion from a complete stranger online.

Great credit union. With a semi low credit score walked out with a good rate car loan same day. Super nice.

Always have had nothing but stunning experiences here, no matter the issues or reason they have always done what was in there power to help.