Navy Federal Credit Union Katy Fwy, Katy

Wonderful bank. We have been with them for 7 years and my wife even longer. They serve active military, retired military and their families. They have competitive loan rates, IRA's, and much more. We have never had a problem with Navy Federal. We love them! We recommend them to you!!!

This is my closest branch which is still 25 minutes away with no traffic. Unfortunately, we have came to get items notarized for free which is a plus being an account holder. However, when we came yesterday we were told the manager was not there and she was the only one that can do it. They said the best time to come is 10-2 because after that she will be busy with ATM and other things. So we come back again the following day at 12, just to be told that she is not there AGAIN and to come back between 3-5pm. This is horrible service. Items that are being notarized are time sensitive most of the time. Also, I do not like when employees just tell you anything so they don't have to deal with you or at least give you the accurate information so you are missing work, wasting gas, and wasting time. Things like this make people switch banks/unions all together.

As an existing customer, coming in at 9am when you open to add someone to my existing account and being told no because there are only 3 people working…first-great customer service that I always hear about-not available apparently in this case. Second-how long does it truly take to add someone to an existing account? I was told I could travel to another location-I am in Katy. Nearest locations to me is Cypress and Sugarland. 12 and 15 miles away. That doesn’t seem like a lot, but when I have other plans in the day it throws everything off. Very disappointed that my second time into a branch and I get told “thanks for coming in, but go bother another branch.”

Had a great experience at this bank. Breath of fresh air, compared to other banks, like wells fargo. Good staff, great service, friendly atmosphere. I like coming here for services.

I totally can’t understand the rationale or logic that navy federal uses the Meyerland branch has one ATM and there’s usually maybe one teller working this branch has three tellers two ATMs and there’s someone sitting in every cubicle is there something going on here that is based on the geographical area or the racial make up of the area navy federal put two ATMs at all of your branches especially during Covid people have to use them. And a central location along energy corridor/Galleria west Hou location!

On some Saturdays when I visit this branch there is only one teller and a line with at least 8 people or more. There were other employees not doing anything and when I asked if there was only one teller to assist, the guy who is usually at the front as you enter - didn't bother to ask his name, sarcastically responded "yes there is". Awful business practice. I recently open accounts here and now I will be closing those.

I love navy federal. Always great service. I didn’t even mind when they made me stand outside, because unlike others who love to complain... I realize there is a deadly virus going around. Keep doing what you’re doing Navy Federal.

Very rude guest service. I love navy federal in Leesville Louisiana so much, but this navy federal branch in Houston Texas has the rudest service providers I have ever met. Yesterday in Leesville we applied for a loan, it was put through personal. We come to houston Texas almost 3 hours away to collect the check to buy our vehicle. They say everything is wrong and have to resubmit, that’s fine. Then, every time that we ask a question or anything regarding this new loan, we only get, “I can’t discuss that with you” over and over. I do not recommend

Navy federal is a very good credit union and love this location here in Katy

Very friendly customer service and is very convenient to get too.