Navy Federal Credit Union Sun Vista Dr, Lutz

Everyone I have spoken with have been amazing. Very helpful and friendly. Obtaining my personal loan was so simple as well as my other accounts. I love this Credit Union. Hands down the best Credit Union I have had the pleasure to do business with. Thanks Navy Federal

NavyFCU does not make the phone numbers of its branch offices available online or by using chat. As of today when I called the national number there was a 30 minute wait time. I wanted to ask a simple question about getting a signature guarantee that I couldn't get locally (over an hour from the nearest branch office) because I don't have any local bank accounts. Apparently I need a local account after all. NavyFCU may be getting too big.

Update: 02/13/22 please pardon the grammar and typos due the extreme amounts of stress this week . The dispute was finally resolved By Sydney at the Lutz location. I had reached out to the FB messenger to get anyone I can to look into my case. When this first happened, what I thought was, I was at a complete loss. But Sydney, at the Lutz location, reviewed my claim after getting my massage on Facebook messenger. I was as help by Tracey at this but, nothing was resolved, due to level in management. The other manager sounded like she could care less. She sounded very robotic but, stated she could realtor to my situation. That was a straight lie. I didn't need any more lies at this point I need money in my account. But, Sydney's timing was very much needed. My uncle passed away, and going to be stranded in Delray Beach. He would usually give me money for the drive back but, he is now resting in peace. Sydney was highly apologetic and she mentioned that she would work on getting member relations team some training. I told her that would be great. I don't want the next member to experience the termol that I was put through. The credit was applied and Sydney completed the case. Thanks again for helping me to regain my trust in Navy Federal credit union. 🙂 02/2022 STAY AWAY FROM THIS BANK. THEY WILL STEAL FROM YOU. This company is stealing from people. You're remote ATMs are always malfunctioning and there's not enough banks or ATM machines around. The damn machine took my money and the now the dispute department is saying they can't find it. It doesn't matter the amount that's stolen from me. The morals of this bank is straight Garbage. This branch is not the issue but, Navy Federal overall.

Good morning, Navy Federal continues to hinder Veteran Owned Businesses from growing and supporting their community's. NFCU choices to manipulate the consumers accounts in order to charge penalties, these business practices should be illegal and NFCU should be held responsible if not liable for the theft and hardship imposed onto its small business owners. In the current social climate in which we find ourselves along with the financial impacts from Covid-19. How can a financial institution (who stands on the shoulders of Veterans to call themselves tall) whose business " Principles " are that of, "For the Veteran" be so false. This institution is crippling the small business owner and enjoying every minute of it. Sam - 05/10/2022

Not a good bank. Predatory high interest loans. Navy Federal is not there to help veterans or the military. Can't call the branch manager, you get a telephone operator.

This is the best credit union I have ever worked with, and the people at this location is really friendly!

They need to be better at openly communicating online & in general about, well everything. REGARDLESS. It's very nice having a NF in the area. Thanks to the person who made the spot happen

Walked in without calling they gave me 3000.00 in change for my business. Try to be courteous and call ahead of time and I have to wait a week for half of that change order???? Sounds like they just didn’t want to deal with me today. Very disappointing.

I applied for a personal loan and approved in minutes and funds was in my account in 30 minutes Thank You for making the process easy and smooth Go Navy Go

Hands down the worst bank I have ever banked with. They make you do transactions form your car such as bank wires of 6 figures... wtff. Staff that works outside is not friendly at all. I called customer service 5 days in a row and waited over an HOUR every time I called. As someone who brings a lot of money to this bank I am so disappointed. Take your business elsewhere. I know I will be doing it tomorrow!