Navigator Credit Union Bienville Blvd, Ocean Springs
3811 Bienville Blvd, Ocean Springs, MS 39564, United States
http://navigatorcu.org/ocean-springs-branch
- Saturday9AM–1PM
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–5PM
- Wednesday9AM–5PM
- Thursday9AM–5PM
- Friday9AM–5PM
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- Payday Loans
- Installment Loans
- Title Loans
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- The Check Cashing Store
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Reviews
W
We have had a great experience with Echos Rhodes. We refinanced several vehicles. She came up with some amazing options and we ended up saving a bunch of money. 100% recommend her! Happy Customers
Will, thanks so much for your feedback! We strive to create a great experience for our Members everyday. It means a great deal to receive this positive feedback. We love our Members!
J
Went to the OS branch to replace a lost debit card. They said their card machine was down. Two days later went to the Gautier branch to replace card. The teller there was completely incompetent. Messed my account all up. Called the phone line. They said they fixed the problem the incompetent teller caused. Problem wasn't fixed. Had to go back to the OS branch a THIRD time to get problems fixed. Asked to speak to a manager and the teller said they didn't have one. Not happy with Navigator Credit Union at all.
James, we regret your Navigator experience was unsatisfactory and appreciate you letting us know. We strive to provide excellent member service and would like to learn what happened to see if we can make it right. Please consider providing more information by emailing [email protected]. A Team Member will follow up promptly.
A
If I could give a 0 stars I would. Terrible customer service and absolutely the worst banking experience I have had in my nearly 50 years.
Alicia, thanks for taking the time to write a review. We're so sorry you had this experience at our Ocean Springs Branch. We want you to know we'll be passing your comments on to Branch Leadership to make sure your voice is heard as we continue to improve. This is not the Member experience we strive to deliver and hope you won’t hesitate to reach out if there’s anything we can do to make this better.
M
Poor customer service, bad hours, no personal phone assistance when needed because of employee errors which portray a complete lack of concern for consumer. I would like to add to this review, I waited on hold this morning for over 30 minutes to ask this branch about an error they made yesterday. Ironically I had to make another trip to this branch (wasting my time and gas to correct their error), within moments of leaving the facility, I received a call asking if there was anything that could be done to correct the situation. Yes, answer the phone, or give your customers a direct number to the branch! MOST customers work and CANNOT wait for callbacks or get "in queue" for a callback(BECAUSE AGAIN MOST HAVE JOBS). I again called the customer service line when I could give feedback, waited on hold for another 20 minutes, never speaking to anyone. This is not the first problem with this CU. Just one in a long list of situations .
Thank you for taking the time to share your opinion. We deeply regret your unsatisfactory experience and will look into the situation. Navigator is committed to excellent member service, and we hope to restore your previous level of satisfaction and continue to be of service in the future. If there is additional information you would like to share to assist us in our ongoing efforts to improve, please email [email protected].
A
One of the best experience. They have an amazing customer service.
Anderson, thanks so much for your feedback! We strive to create memorable customer experiences everyday, and it means a great deal to receive this positive feedback. We love our Members!
L
I do not have an account, and probably will not. Over an hour on hold is ridiculous, especially just for information.
We're sorry to hear of your extended wait time while seeking information about the Credit Union. We're adding Team Members to assist with the extremely high call volumes we've been experiencing, and we encourage those on hold to leave a call back number without losing their place in the queue to help minimize the inconvenience. Hopefully, you'd still like to know more, and you can visit our website navigatorcu.org any time. You're also welcome to send an email to [email protected], and a Team Member will get in touch to follow up.
A
I’ve applied for a loan and yet no one has emailed me or gotten in any type of contact with me. It is now going on two weeks and yet I’ve heard nothing. This is ridiculous and totally unacceptable.
We're sorry to learn of the delayed response to your loan application. Please don't hesitate to send an email to [email protected] any time for prompt follow up should you have a concern. We strive for excellent member service and regret not meeting your expectations.
D
Navigator is a okay credit Union but they always mess my account up by putting the money for checking into my savings in my account stays overdrawn because of their mistakes I wish they would fix this problem so I may just find me another bank
Thanks for taking the time to share your review. We're sorry to hear you've not been completely satisfied with your Navigator experiences. We'll definitely look into the situation of funds deposited into the incorrect account, as quality of service is extremely important to us. We appreciate your membership and hope to continue to be your credit union!
M
The friendliest Credit Union in South Mississippi! Love how personal they make each experience! Informative and helpful !
Thank you for your 5-star review and promise to continue working in your best interest to provide the financial services you need and the friendly, personal service you appreciate.
S
Convenient, fast and Precise! A pleasure to do business with.
Scott, we really appreciate you taking the time to share this 5-star feedback! We'll continue working to exceed expectations and delivering on our Member Promise.
Personal loan Providers Nearby in Ocean Springs
FAQs
1. How to Get Hold of Navigator Credit Union?
You can phone them at +1 800-344-3281 or visit their website and fill out the online form.3. How to Get a Loan from Navigator Credit Union?
To obtain loans from Navigator Credit Union, you can fill out the online form on their website or head over to the store. You are likely to drive your vehicle there when getting title loans. Explore our site to learn more about car title loans for bad credit.5. What Will Happen If I Am Unable to Repay My Loan?
Failing to repay a loan can lead to lawsuits and damaged credit scores. Get Hold of your lender when you are likely to fall behind on the repayment.
2. How Do I Find Navigator Credit Union?
Their office is located at 3811 Bienville Blvd, Ocean Springs, MS 39564, United States. Try out Maps apps to get directions to Navigator Credit Union.4. Is Navigator Credit Union an Agency or a Lender?
Navigator Credit Union is a Credit union helping you solve your financial problems. Click here to get personal installment loans for financial emergency.6. Does Navigator Credit Union Offer Loans for People Who Have Bad Credit Ratings?
Yes. You are likely get loans with Navigator Credit Union even though your credit scores are poor. It is also available to get online installment loans for bad credit with poor credit through our website. You can also find some useful info about installment loans through us!