Navigator Credit Union US 49, Gulfport

Thanks so much for your positive review! AND for being a Member!

Thanks so much for taking the time to post this 5-star review. We always appreciate hearing from our Members! We strive for service excellence every day and look forward to assisting you again soon.

Navigator has been committed to assisting our Members and communities during these challenging times, and we sincerely regret the unsatisfactory experiences as shared in your review. We strive for service excellence and expect Members to be treated with courtesy and respect in every situation. We encourage you to send an email to [email protected] so a Team Member can reach out to you and also follow up to ensure our member service standards are met in the future. We truly appreciate your feedback and hope to hear from you.

We are committed to a quality experience and regret the circumstances which let to this review. We'd like to follow up and encourage you to share specifics with us by emailing [email protected]. We do appreciate your giving us the opportunity to address your concerns. The Branch Manager of Navigator's Gulfport Branch has reached out to contact you by phone and left a voice mail. Thanks!

Thanks so much for your 5-star review. We are so happy to be helpful to you in all phases of your financial journey. Thank you for being a Member!

We sincerely apologize this was your experience today. Navigator’s mobile app was down unexpectedly for a brief time. It is now fully functioning. It's not clear as to your not being able to get into your account and so couldn't get gas. We'd welcome the opportunity to better understand what happened so we can help ensure it doesn't happen again. If you'd send an email to [email protected], we'd look into this further. Again, we truly regret the inconvenience.

Jerry, thanks so much for your feedback! We strive to bring that Gulf Coast hospitality into our Branches everyday, and it means a great deal to receive this positive feedback. We love our Members!

At Navigator, we know Members are people, not account numbers, and we're so pleased that's the feeling you get when visiting our Gulfport Branch. Thanks for taking the time to share this review!

Treating people with respect is fundamental to meeting Navigator's Member Promise. If there is ever a time you feel the need to reach out to management, please send an email to [email protected]. You can be assured your concerns will be heard and addressed.

Thanks for responding to our request to contact us at [email protected]. As we thought, an incorrect phone number was being used. We were happy to assist you promptly with your request. --- We are sorry to learn of your disappointing experience. Our Member Contact Center is dealing with a high volume of calls and hold times can be longer than usual, but calls are ALWAYS answered. However, we are aware there is an incorrect telephone number for our Gulfport Branch which comes up in some online searches and have taken steps to correct it. That number rings but there is no answer as it is not a valid Navigator phone number. We want to assist you promptly with the information you need. Will you please send an email to [email protected] with your phone number and/or email address? We'll get back with you right away! We apologize sincerely for the inconvenience!