Navigant Credit Union Victory Hwy, North Smithfield

I have plenty of time to write a review because of the inane voicemail prompts and on-hold time. About 5 minutes waiting so far... Tough to run a business with such inefficiency and lack of consideration for customers' time.

I had told them someone was making unnecessary charges to my card and they just let them keep charging me more and all they did was waste my time and mxand had the nerve to tell me I have to pay them for overdraft fees, and dealing with some of the morons from there lost and prevention team only made it more stressful and time consuming. I hope they relocate and put something more useful there like a rock petting zoo. Also I think some of the "5 star reviews are rigged from friends of theirs so it won't show a real genuine 1 star overall rating.

Did my auto loan through them and absolutely horrible. No way to see any information on it, how much goes to the loan and what goes to them. Worst bank to date

The most unprofessional, and unhelpful staff I’ve ever had to deal with at a bank. The employees have no idea what they’re talking about half the time and I’ve never seen a FINANCIAL INSTITUTION with such frequent errors on their side that result in painfully long conversation with their poor staff if you want an actual solution.

Incredibly rude employee at the Slatersville location. I was at the teller, and he told me to put my mask down so the cameras could identify me, so I did. A moment later a female employee walks in and aggressively orders me to put it back up, speaking to me as if I was her child. I did not retort, and simply put my mask up. I do not understand what I did to deserve such mistreatment, as I was simply following the instructions of the teller. I have never been spoken to so rudely and condescendingly by an employee there, and I hope this person is counseled on how to properly engage with customers.

This company is absolutely horriable. They don't have customer service via online chat. They charge you for literally EVERYTHING. Including closing your account. I have never experienced member service like this, please don't do buisness with them.

been going to this bank for years, never had any issues, always helpful and kind!

Only for stars because this is THE WORST location to pull in and out of the parking lot. One way in one way out a narrow area. Horrible design. Super great credit union though. Wish they used local vendors for their POS and marketing.

So glad they put a branch here! Employees are very helpful and service is exceptional!!