Nationwide Retirement Solutions W Nationwide Blvd, Columbus

I filed for a withdraw it took over a week to get someone to actually give me information on why it was taking so long and I called everyday for a week.

Absolute garbage. Nationwide sent me a check for my retirement balance without my approval instead of sending the amount to the requested new retirement account company. Even with filling out their complicated forms they failed to follow their own practices. I will be contacting the Better Business Bureau.

Do not work for or deal with this company or it's people. They have a ton of behind the scenes hidden fees, stipulations, interest rates, and their employees are merely used to pump out calls until they feel soulless. It's not a nice place to work or know what goes on for their investment participants. Avoid the 457 department. Shady dealings.

Lumbering giant of the 20th century with phone lines and fax machines for dealing with customers, plans and trusts. Send your multiple page form with supporting document proof and wait. Do not reply to this email, it is not monitored. Print out all your electronic documentation and send paper. Plenty of room in the tower for stacks of paper. For faster service feed your paper through a fax machine like it's 1974! Easier to hold the tiller than explore new routes.

I have been a customer with Nationwide for about 30 years. They have always provided excellent service.