My Healthcare Federal Credit Union Nw 39th Ave, Gainesville

Thank you for your kind review, Dr. Semegon. We are appreciative of the kind words and look forward to continuing to provide you service worthy of your review.

Hello Mr. Oligney, Please accept my apologies for the troubles you had with our credit union several years ago. We do always try to work with our members to ensure that they are treated in a professional and caring manner and I am sorry that you feel that wasn't the case. I realize this occurred several years ago, which is before I was employed by the credit union, but if you would like to discuss this issue, please feel free to contact me at (352) 333-4760. Sincerely, Eric Nystrom President / CEO

Mr. Perotti, I am sorry that you feel that we are only interested in our wealthy members and I don't know what we did to make you feel that way. That is certainly not the way that we strive to do business. I would be glad to further this discussion if you would like to contact me at (352) 333-4760 and ask for Eric Nystrom.

Dear Ms. Alvarez, On behalf of My Healthcare Federal Credit Union; I apologize for the issues that befell you when you were traveling with our debit card. I would ask that you please reach out to me directly at the credit union, so that I can ask some additional questions to get to the bottom of what occurred when you tried to use your card when you were out of the country. As it related to the bus travel incident, each time you attempted to purchase your ticket, the transaction made it all the way to the credit union and was approved for the transaction. For some reason, the bus company wasn't able to complete the reservation, which is why your account was never debited for the cost of the bus fare. The credit union actually did provide an acceptance of the request to purchase, but after you had attempted the same transaction 3X, your card would have automatically been restricted due to potential fraudulent access. Sadly, this is standard protocol and it is designed to protect our members from having their accounts accessed by someone other than the cardholder. Regardless of the reason your purchase was denied, we feel very badly that you have experienced two very negative circumstances when trying to travel and utilizing our debit card and will do all we can to ensure that nothing like that happens again. Sincerely, Eric Nystrom President / CEO My Healthcare FCU

Mr. Kali, I am sorry that you feel you were treated poorly and rudely by a member of our staff. That is certainly not the way that we strive to do business. I would be glad to further this discussion if you would like to contact me at (352) 333-4760 and ask for Eric Nystrom. Respectfully, Eric Nystrom President / CEO

Good afternoon Nate, My name is Eric Nystrom and I am the CEO at My Healthcare FCU. I am sorry that you are unhappy with the service that you have received at the credit union. While I am not familiar with your case; I would be happy to speak with you regarding your concerns. Please reach out to me either by telephone (352) 333-4760, or email: [email protected] and I will gladly discuss is with you further in hopes of being able to come to a better understanding of your dissatisfaction with our services. I thank you for your long membership with our credit union and I hope that we'll be able to come to a positive outcome for you. Sincerely, Eric Nystrom

Good morning Lisa, My name is Eric Nystrom and I am the CEO at My Healthcare FCU. I am sorry that you are frustrated with the availability of your direct deposit and have researched your account over the previous 6 months. I cannot find any instance where the availability of your Direct Deposit was delayed. Do you have any particular deposits that you are concerned with? It is our policy to make direct deposit paychecks available on the date that your employer tells us to deposit them, which during the previous 6 months, occurred exactly on the dates they were deposited. I did notice one anomaly with your most recent direct deposit, but after reviewing the data that we received from your employer through the Federal Reserve, it was accurately deposited. You may wish to consult your employer in regards to this issue. Again, I thank you for your long membership with our credit union and am available to answer any questions you have regarding your account.

Good afternoon, I'm sorry that you feel we treated you so poorly, that certainly isn't what we strive to do at our credit union. I realize that this review is several years old and I wasn't employed by the credit union at that time, but I would be happy to discuss this issue, or others you may have if you'd like. Please contact me at (352) 333-4760 to discuss. Sincerely, Eric Nystrom President / CEO

Hello, I'm sorry that you didn't receive any notification of the dormancy fee prior to it being charged. As that is our typical practice, I cannot explain why you weren't notified. Though I was not employed by the credit union at the time of your complaint; I'd be happy to discuss this matter with you if you are willing. You can reach me at (352) 333-4760. Sincerely, Eric Nystrom President / CEO

Thank you for the excellent rating, Ms. Williams. We are certainly pleased that you were appreciative of the service you have received at our credit union. We appreciate your membership and look forward to continuing to assist you with any financial needs you might have, both now and in the future. Sincerely, Eric Nystrom President / CEO