My Community Credit Union - Allen TX Branch S Central Expy, Allen

I want to give a compliment to Eddie. He always is looking to help and it comes across. Great bank with very helpful employees. The girl that is the teller always greets you with a smile and is very kind as well!

Customer service is horrible. You rarely get anyone on the phone, when you do they can’t help and you have to wait for a manager to call. My account was positive and yet I was charged a NSF fee. No refund is given. Despite having proof and a printout of the account details to show I’m positive I was advised they can’t do that. They are not compatible Venmo, PayPal or CashApp. I have had to transfer money to another bank so I can send my daughter money in the Navy. Since I’m unable to send to the Navy bank she uses. Not sure how MCCU stays in business.

The employees are great a great and loud shout out to Mandy Lujan and Eddie Cuba they helped me with many things. I truly appreciate all the people on the phone also who I have called and helped me through the COVID-19. God bless you all at My Community Credit Union.

The service is terrible. I called and was forced to use automated answering service when I tried to bypass to talk to someone I was hung up on. Then I spent 10 minutes on hold and when I finally talked to someone was told I can't pay extra on my loan online and would have to drive to the bank to do this or pay a $15 fee. Until recently there wasn't even this branch in Allen so would that have meant I'd have to have driven over 2 hours to pay towards my principal.

Great customer service easy to get in easier to get out

I really like the staff in this location.