Mutual of Omaha Mortgage - Old Mill Mill Valley Rd, Omaha

Terrible terrible experience. If you want clear communication and a quick close on your house don’t use this company!! Also, when you are told you are “definitely” closing ... expect hours and hours of delays sitting at the title company while they finish sending documents that they were unprepared to send ... definitely seemed like 3rd string players here.

Matthew Kelly was AWESOME! He made our refinancing a breeze!! His quick response to our phone calls with an answer to our questions put us at ease and eliminated any concerns we had.

Mortgages can be a bit scary, especially if it's your first one. With all the excitement of preparing to move into our new home, we were reminded of how serious the mortgage and lending process is. Dwayne Hutto took the extra time to answer questions that we had, and tell us about things that we didn't even know to ask. Dwayne actually cared about us knowing more details about the mortgage loan than he did with closing us on the deal. He kept his promises, did exactly what he said.

Edward Beauduy is VERY responsive. Nights, weekends, doesn't matter he keeps you up to date on your mortgage financing. Eddie ran numbers in all sorts of scenario's to make sure I was getting the most for our money. Initially we were going for a VA loan, but Eddie was able to get us in a conventional with better terms vs the VA. Extremely happy we went with Eddie & Mutual of Omaha Mortgage.

PREDATORY LOAN PRACTICES! This company is unscrupulous, and agents have no qualms about blatantly lying to protect their commissions. I was promised a maximum 3 week application to closing process. It took two months. I was promised a 3% interest rate, credit debts paid in full and $19k cash out. I closed on a Tuesday & was notified 2 working days prior (the previous Friday afternoon) that I would receive only $6k - after planning home repairs and remodeling based on the larger figure for two months. Closing costs were over $9k! I was advised by my agent that I should NOT pay my mortgage or credit card bills for Augusr as we would close with plenty of time left within grace periods to pay all debts at closing and not be stuck with late fees. None of this happened as promised. My mortgage was late for the first time in 15 years! About 8 days after closing I received the checks to be mailed to creditors & NONE paid the balances off IN FULL as promised. I was promised my credit score would rise to about a 720-730 if I worked with Mutual of Omaha. My score actually DROPPED a good deal after working with them! My mortgage payment increased by $250 which was expected, but I based my ability to make this payment on the fact that my credit cards would have zero balances thus saving me several hundred dollars each month. Again, a lie. I will still need to make credit card payments for at least another year on top of the extra $250 on my mortgage! I am a single, disabled mother of 3. I believe agents took advantage of this, and knowing full well that I was in a position of financial necessity they used this to create a dream scenario that would play to this necessity while ultimately destroying me financially. I had no choice but to sign at the closing as a result of my mortgage and credit bills being so late. If I did not proceed with Mutual's refi I would be cleaning up a mess with my prior mortgage. Although it is tough to decide which mess is worse. Refinancing through Mutual of Omaha was THE BIGGEST MISTAKE I have ever made!!

Frank Sommese and his team have now pulled through for us on four separate occasions! When it comes to using a lender or refinancing, Frank is always my go to! He just gets the job done! Nothing but good things to say about Frank.

Greg Powers is the most talented, knowledgeable, person we ever dealt with during a property transaction. We highly recommend Greg Powers and his ability to delivery positive results with refinancing needs. Five stars ☆☆☆☆☆

Working with Raymond Cheng made this transaction as easy as possible. He is an honest, caring man who will do the best he can to make everything work to your best advantage... I can and will always recommend Raymond Chung and Mutual of Omaha.

Gary Martin and I have done one incredibly difficult refi, and one normal refi. We achieved great results and I was happy with his communication and overall level of client services.

Derek Amos was very helpful and efficient. We have used him to refinance twice. I highly recommend him.