Municipal Credit Union Courtlandt Ave, Bronx

Did my due diligence and scheduled an appointment in advance to meet with a customer service representative. Its important to mention that I scheduled this appointment because my issue was not handled properly 2 years ago at the Co-op City branch. Arrived 15 minutes early for my scheduled appointment. Not seen until an hour later. Do better MCU.

I wish it allowed me to give zero stars because that’s exactly what they deserve, I could’ve waited for my card in the mail & got it sooner. To print a card literally takes “2 seconds” as the girl said but I had to sit for 30 minutes and be late for work because they were sitting there doing absolutely nothing gossiping, there was not a single customer in the bank when I walked in 30 minutes is insane, if it was busy I’d understand but there was literally nobody like bye I would rather go all the way to the Flatbush location than ever come here again.

This is ridiculous. The hours they’re open is not feasible for those of us who work. All other banks have remained in operation of their normal business hours. Yet MCU has not. I’m taking my banking to Chase. I’m done.

I just want to say, I came here on my lunch break and everything I needed was taken care of in a timely manner, with the utmost respect, customer service, and expertise (very knowledgeable employees). They work together/organized. I am a satisfied customer with MCU to say the least, overall. I would definitely recommend MCU to anyone and everyone who qualifies. There are so many benefits/quirks available to MCU customers. Ask about them! I would like to add, people are very quick to come and leave bad reviews and a lot less satisfied people leave positive feedback/credit where it is due. Always remember this, when you’re looking at anyone else’s reviews. Safest thing to do, is to go based off of your own experience. Also if you read far enough, most of these “low rated” reviews are not based off of this location specifically. Be mindful of that. The people leaving reviews needed some place to vent and chose to vent under this branch location 🙄 see what I mean about the questionable general public? Geniuses I tell you.

They don’t care about you! Applied for a vehicle loan and I explained that I have been self employed for 6 months and the lady proceeded with the application just so I can get denied since you need 2 years of self employment as proof of income!

My mother and father have been depositing money into MCU for almost 30 years. They have since retired to Florida and have been trying to close their account with MCU for the last 3 years to no avail. We have sent Power of Attorney, letters to close their accounts and now my father's death certificate. They continue to ask for documents or letters each time. THEY REFUSE TO GIVE THEM THEIR MONEY!!! My mother is not able to physically go to the MCU in NYC, but if she could they would find some other excuse as to why she can't receive her money. This makes no sense.

Municipal credit union is the worse bank. Hold time is over an hour only to be told they can't help and to go in person, but their hours are regular working hours.. they don't even have the courteousity to have extended business hours 1 day a week for working people.. They don't answer emails! They don't answer or respond via social media Second call of the day 1 hour 4 mins and counting

Convenient location. Professional staff. Slow service.

I can say I trust this bank and appreciate its business, it helped me a lot, Wells Fargo and others couldn’t compare with the service I experienced from MCU. I now reside in Atlanta and wish there were MCU branches here. The credit union banks are not the same.

Avoid using the ATM if possible. Machine will not return your money or give you a receipt. You will have to waste time filing a claim.