Municipal Credit Union Jay St, Brooklyn

Warning be sure to bring a meal a pillow and a blanket... Just be prepared for a sleep over especially if you come here at the last ours of the day before they close... There's 12 Windows only 4 to 6 of them will have a teller and that is the average...

The wait was a bit long but I already expected that. The member rep that I dealt with was courteous and helpful. She made the experience great.

Came here to payoff my auto loan, and the line starts at the stairs... Smh....

The teller made a mistake with my transaction and took forever to help me.

Antiquated system. These people operate in the Stone Age and lack quality customer service. Extremely long lines. Horrible experience.

It’s so hard to do banking because not too many MCU bank and it’s by appointment only.

I wish I could give no stars at all just to leave a comment I’ve been on the phone waiting 3 hours since 12:00 to speak to a representative and because of this pandemic they’re closing early at 4:00 today and still I haven’t gotten anybody to speak to to fix the problem I’m having with my card and they close soon sick and tired of calling to see if I can have something done over the phone

worse costuner service ever on phone it will take you an hour to get someone and then they do not get it together. They not sure or whatever need more people and more training this place is a joke first n last time with this bank

When ever I need they help they will always have my back

Great customer service, I've been a member for over 20 years and always a great experience. I took away 1 star because the security guard that's been there for years is very rude.