MSU Federal Credit Union Marsh Rd, Haslett

The hands down worst, least knowledgeable, least helpful bank I have ever worked with. They charge fees to you account after making multiple withdrawals for mortgage payments out of the wrong account. Then after reaching someone who can help the "fix" things only to have the same chain of events happen after three separate months of issues. On the forth call, making multiple changes to the account at the direction of the bank only to get charged more fees the next month. I would never have selected this bank for my mortgage regardless of their interest rates if I had know how terrible their customer service is.

Location: 16861 Marsh Rd, Haslett. Also known as Bath branch. Close to M78/ W Saginaw Rd near I69 on-ramp. This location is larger than nearby Okemos branch. More convenient prkng. It's usually less busy. Normally just use the drive thru. Recently renovations to ATM area. Hope they didn't do away with the inside teller stations. Will update next time I visit.

Berry good bank. They are very polite and they try to get to as fast as the can to fix or help you as fast as they can do you can be on your way. I’m never on hold for more than 1 hour they usually get to me with in like 20 to 30 minutes so that’s great.

Will never go back this branch again had go all weekend without card because they wouldn't do new card in drive thru had no problem 2 weeks before that will be going okemos location have anymore problems won't be banking here no more

Super helpful staff always willing to help!

Have always had issues with their atm and today it jammed and has $60 stuck in it

I love this credit union. Fast and efficient. Which they opened earlier, at lease the drive through.

A spacious and convenient branch. They are able to provide fast, friendly service no matter the need.

Love this branch! Staff are very helpful!

All of the staff are more than willing to help you.