MPS Credit Union S Dixie Hwy, Pinecrest

I have been a customer since early 90s. I could say that the service I received merited six stars to managers as well as customer service personnel; in general everyone was super nice and knowledable of his/her work. I used the main branch for many years, but since I moved to the SW I have been using the Pinecrest branch. As far as the only people I had personal contact with, who are the cashiers, I have no complaints, and those get my five stars. They are very courteous and do their job fine, which unfortunately, since they are not in a higher position, they must consult or refer me to someone else in the main office. I think that managers and supervisors should get together and review their rules and regulations and the information that is provided to the customer in certain special occassions, and if the customer is confused or has been told a different thing three different times on the same problem (as I have experienced), right then tell the employees the exact information, whatever it may be, so the employees do not make a mistake that, will of course, may be blamed on them unless of your lack of administration. Thank you!

Got my car loan with MPS credit union. Veronica the manager of this bank was fantastic with everything. She really fights for the best deal. She is the reason why I enjoy dealing with smaller banks as opposed to big name banks. Having that great customer service makes the world of a difference. I will definitely be referring friends and family to this branch.

A MPSCU member highly recommended that I reach out to the Pinecrest Branch in view to financing a higher end vehicle. I have interacted with countless financial institutions over the years but have never been a customer of a Credit Union, and as a result, was hesitant in doing so. The service I received, starting with my initial phone call with a very pleasant and informative Manager assistant named Jeily, to dealing directly with the Manager, Veronica Castillo, was beyond exceptional. The interaction was highly professional and the transaction was both timely and seamless. The banking industry - especially during these unfortunate times of Covid-19, where it is almost impossible to speak directly with anyone, let alone, facilitate timely transactions - speaks volumes of these individuals, who clearly understand customer service, and are to be commended for their roles in providing five-star service towards their customer needs and representing their institution as steller Brand Ambassadors. I rarely, if ever, write reviews but felt the need to do so in this instance. I highly recommend reaching out to the very fine people at the Pinecrest Branch!

Be careful what you choose this swindler bank is useless and Mrs. Maria Morales does not have the right education to have the position of head of department