Movement Mortgage Coxe Ave, Asheville

My experience with MM Asheville was very poor. Their agents consistently provided incorrect documentation and followed up last minute with urgent requests. I absolutely had to hound them to "move" forward on every step of the process, which resulted in my close being delayed a week. I do not recommend MM mortgage.

Go with a more reputable company for your loan needs. Careful, it is not a smooth process once they take your loan. Apparently I was told that ServiceMac would service my loan, then without notice I get an e-mail the day my mortgage is due (August 1 2020) and Movement says they're going to service my loan. 6 days later I get a message from Movement in a written letter saying I had NSF - this is a lie as my funds cleared on August 3, 2020. Call to Movement resulted in rep telling me its my issue and to contact ServiceMac via e-mail about this issue appearing on my account and that the NSF will remain on my account until the loan is closed and further that I will owe $25 fee. The ONLY reason this occurred was because Movement (without ANY notice to me) decided to take my loan back from ServiceMac, who I had on autodraft for my first payment. So if you want poor customer service, zero notice and this company to absolutely screw things up, give them a shot - they will meet this expectation.

This company has very poor follow through. I contacted them regarding a quote for a section 184 loan in early July and was advised that they would follow up with me in the next few days. I never received a call back and instead had to reach out again to my original contact who was able to give me the number of the broker assigned to my account/case. After calling the broker who was assigned to us, I was told that they would follow up in a few hours. This was on July 5th and I still have yet to hear back from them. I specifically told them that I was looking to compare rates on a section 184 loan vs. a traditional mortgage. I understand that section 184 is not something that Movement specializes in but I was assured that they had contacts that could assist them with the process. However, it appears that they didn't consider us worth their time because of this request. It's unfortunate because both my husband and I have great credit and would likely have financed a traditional mortgage through them had they taken the time to call us back. Don't waste your time with this company.

Chase Hanks, Laura and the Movement team were awesome to work with, and made my cross-country home purchase as easy as I could hope for. Will definitely recommend to anyone looking for mortgage solutions in the greater Asheville area!.

We came to Asheville not knowing anyone, but Movement Mortgage made us feel right at home! Each Loan Officer really cares about the customer. The got back to us very quickly and made the home-buying process smooth, easy, and stress-free.

These guys worked really hard to give us a low stress home buying experience with the best rates around. We didn't have a realitor, wanted to close weeks early and were after a property that we worried could be considered out of our price range. But movement took care of us and made it easy to boot. Highly recommend them and would definitely use them again. Shawn and Jackie are a winning team!

Well what can I tell you, the Winters team at Movement Morgage really made our homebuying experience magical. Not only were they highly professional but they were incredibly efficient. There were plenty of times myself and my fiancé were very uneasy. This was our first home purchase. We were lucky enough to be able to make this happen during the pandemic. We fell in love with a home right when the entire stay at home order went into place. I have to give a huge shout out to Brittany Devore who calmed me down on multiple occasions due to the expected bumps in the road during any home purchase. I’m sure this post will begin to sound over embellished but believe that what I’m saying is 100% spot on. These are the good guys. They truly see the best in people and that is something the world sorely needs. I can’t even imagine what things might’ve been like had we not chosen this company. I have absolutely no doubt this team could make anyone’s home purchase as smooth as humanly possible. Thanks again for everything. You will not be forgotten. Warm Regards -Dustin & Felicia-

From day one, Shawn went above and beyond for me. I am someone who asks a lot of questions and really tries to understand the process and my options. Throughout the entire process Shawn was there to answer any and every question I had, and he was available when I needed him. He was thorough in his explanations, and made me feel comfortable asking him anything. I cannot state enough how much I appreciate everything him and his team did for me. I would fully recommend him to anyone buying a home, and I plan to use him again as my lender if I ever buy again. He was amazing and made the entire process go smoothly with full clarity.

Process was simple and easy, all while being well educated through the entire process. Recommend Movement Mortgage. Reason for three stars is numerous times I was told that movement mortgage reports to all three credit bureaus, which is not true. Mortgage is only reporting to two of three.

I had an excellent experience with Movement Mortgage. Chase Hanks and her team are incredibly thoughtful and helpful. I would absolutely work with them again!