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Mountain West Bank 12th Ave Rd, Nampa

4.1
(10)Loan Agency
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1223 12th Ave Rd, Nampa, ID 83686, United States

+1 208-463-2974

http://www.mountainwestbank.com/

  • SaturdayClosed
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–6PM
CLOSED
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    Mountain West Bank 01
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    Personal Loans Near Me In Nampa of Idaho(ID)

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    Reviews

    4.1/5.010 Reviews

    C

    Chris Frye
    5

    New customer. It's more of a human experience talking to everyone at this bank so far. Knowledgeable, caring and understanding. Sometimes it's easy to follow the prompts for easy issues. When the easy issue got complicated because of an error not on their part, but mine, the two wonderful ladies I have spoke to at the bank are worth more than their wage....Hint hint. Lol. Thanks for treating me like an old regular customer even though I'm new.

    Response from the owner

    Hello Chris! What an incredible compliment. Thank you so much for choosing to bank with us and for taking the time to share your experience! This means so much to all of us. From, Your "old" friends at Mountain West Bank :)

    J

    Journey Souljer
    1

    I am appalled at how far MWB has slipped in customer service. I chose this bank to open accounts after moving back in the area bc I worked for MWB in the past. It took 5 mins before someone even acknowledged my presence in the bank. I then waited 25mins for Jocelyn to open an account for me I didn’t see her one time only talked to a teller, however I could hear loud conversations in the back room that were NOTHING about banking! I got up and told the teller I was going elsewhere and she said sorry we are short staffed. Which is understandable however if your short staffed your priority should be customers not personal conversations in the break room, also as I was walking out the door the teller said something totally snarky that I would not repeat (it was the blond big girl teller) how awful!!! Mountain west bank’s customer service has gone way down hill I would never recommend Anyone to this branch!! I then went to cap Ed and in less than 20 mins opened 3 (a personal checking a business checking and a savings account)and was out the door!! (And I will be getting a car loan with them as well) I sure hope you guys do better this is totally unacceptable for a bank that prides itself on customer service. You lost my business for good and I will be sure to tell others of my experience at this branch.

    A

    Alexis Green-Hernandez
    3

    The staff at Moutain West Mountain Bank are very friendly and try to help answer most financial questions when you visit.I visited Mountain West Bank on 12th Ave once before. Unifortunately I havent had a chance to work with this bank much but in my opinion it's seems like an Excellent plaće to do business with.😎😊

    Response from the owner

    Hi Alexis, Thank you so much for your kind words! If you ever choose to do business with us, we would be honored to have you. Thanks again!

    B

    Brandon Rizzo
    3

    If the tellers weren't so outstanding I would probably bank elsewhere. I wish I could give separate ratings based on the staff members. For example, Dee is amazing. She earns five stars every single time I go into this location. She's my favorite teller and she knows me by name the second I walk in the door. She displays excellent customer service, and she's always willing to go the extra mile. It's the back room staff that bring the overall rating down. The accounts managers, loan officers, and customer service managers all leave something to be desired. I've always been trained on the philosophy that excellent customer service means you under promise and over deliver, but the back room staff at this branch seem to over promise and under deliver... I can't trust them to follow through or be available for the needs of my growing business. Just this morning I spoke with two of these staff members who promised to get back to me by the end of the day and neither of them did. Previously I was working with an accounts specialist or as they call themselves, a "personal financial representative", who started out doing pretty well and was nice, but eventually stopped being helpful and then completely stopped responding to me. All things considered I am with this bank because the tellers are so outstanding and the checking accounts are free. For loans and credit though I will most likely be working with a more reliable team.

    Response from the owner

    Hi Brandon, Thank you for your valuable input. We're so glad you've had such a positive experience with our tellers! We are grateful to you for bringing the rest of your experience to our attention. Your business is important to us. Having you as our customer is important to us. We will be looking into this. Please accept our sincerest apologies and thank you again.

    M

    Michael Werlinger Sr
    5

    This bank has a great service and the staff are so helpful and friendly.

    Response from the owner

    Hi Michael, Thank you so much for your kind words! We appreciate your business! Happy New Year!

    T

    Tschelle Turner
    5

    The tellers are super friendly and they remember you. It's a bank with the feel of a credit union with totally free checking.

    W

    William Saul
    5

    Very friendly and customer oriented. Customers receive a friendly greeting upon entering. A welcome change from our previous bank.

    M

    MIKE MARTIN
    1

    Updated review, service is very poor. Limited hours. Looking for new bank.

    Response from the owner

    Hello Mike, We're sorry to hear your experience has been negative. If you would like to discuss this further or hear more about our online products, please contact our customer support department at 1-800-641-5401. We look forward to having a chance to help. Thank you.

    B

    Bandzupsteven
    5

    I opened my first account here and everyone here was super nice and helpful

    Response from the owner

    Hi! Thank you so much for choosing us as your bank! We are so happy to see you had a great experience. Thank you again and have a great day!

    E

    Evelyn Bowman
    1

    You are always closed for something. Changing banks. You are not there when I need you.

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    FAQs

    • 1. How to Contact Mountain West Bank?

      You can contact them at +1 208-463-2974 or enter their official site and fill out the request form.
    • 3. How Can I Get a Loan from Mountain West Bank?

      To get loans from Mountain West Bank, you can fill out the request form on their website or pay a visit to their office. You are likely to drive there when getting a title loan. Browse through our website to obtain detailed information about online car title loans.
    • 5. How Should I Do When I Am Unable to Repay My Loan?

      Failing to repay a loan can lead to lawsuits and damaged credit scores. Contact your lender when you have difficulty on the loan repayment.
    • 2. How Do I Find Mountain West Bank?

      You will find this company at 1223 12th Ave Rd, Nampa, ID 83686, United States. Use a Maps app to show routes to Mountain West Bank.
    • 4. Is Mountain West Bank an Agency or a Lender?

      Mountain West Bank is a Bank helping you out of financial emergency. Browse this page to get online personal loans for financial emergency fund.
    • 6. Does Mountain West Bank Offer Loans for People Who Have Poor Credit Score?

      Yes. You can expect to get loans with Mountain West Bank even with bad credit. It is also available to get personal installment loans irrespective of your credit scores via our platform. You can also get more information about an installment loan via our platform!