Mountain America Credit Union - Tanner Building Center Park Dr, West Jordan

I have been with Mountain America credit Union since 1993 and have never had a reason to complain. Everything has been great

I applied for a mortgage and received a friendly nice email from the underwriter, Edgar Bernal: "Your application is important to me and I will respond to your calls/emails as quickly as I can, however, it may take 24- 48 business hours to receive a response." He has never returned a phone call (I've left messages twice in 3 weeks). I sent requested information, emails and phone messages into a black hole without reply or feedback. MACU doesn't seem to care at all about me or my mortgage application. I switched from big bank to credit union a few years ago looking for a more local customer-focused experience. I'm not asking for personal hand holding, but this mortgage contact could make even the smallest effort to meet the expectations he set out in his "welcome" email.

I called the call center and talk to the most nice lady ever, she listen to me and understood every concern I had, she was so understanding and we literally talked for 30 minutes. Her name was Liza and I felt the need to let you guys know that you guys have good people working there. I definitely loved it!