Mountain America Credit Union Antelope Dr, Layton

This credit union is probably the worse ones out there! I have never received such poor customer service until I came to this credit union. When they want your business, they are so eager. Once they get it, no way do you get any help on things you need answer. I will not put any certain names out there. But this is the worse Insitute! I've only had my account for 3 weeks and I am closing it and going else where due to poor customer service.

Went in to deposit checks from my grandmother. Figured there would be ahold so called in advance to the call center and ask about for how long in the amount. they informed us since it was a new account that would come off on the 14th of this month if they would hold half of the amount it should have been $500 and the other 500 would be available today. when I got to the branch the tailor informed me they would hold all of it even though I told her that I had called in and said she didn't know who I talked to you but that wasn't how it worked and was unable to work with us on getting some of it released. Poor member service from teller 2989, she should atleast looked into it a little more than informing me I was wrong, even though I called before hand.

The people working at my branch always greet you with a smile. They always are willing to help you in any way they can. I appreciate their genuine concern for my needs.

people are rude. use shared branching with my CU in AZ. and they laughed at me saying i didnt have the right information when i brought in my membership id # account and routing # photo ID. they were getting mad at me saying im not being helpful. its not my job to be helpful. however i brought everything needed to get what i needed done. they said i couldn't do a withdraw. when my husband withdrew 3k 2 weeks prior so we could close on our house. will most likely take all of our money out and take elsewhere. RUDE RUDE RUDE. also some other lady said well Kate is very knowledgeable and knows what she is doing. Okay she know what shes doing but sometimes people need to ask for help. i should be able to withdraw my money when i want to.

I have been at the Layton Branch for years. Since they changed management about a year ago Customer Service has been non existent. They now never answer there phones. I actually go out of my way now to avoid that branch. Really Sad as their customer service is why I ended up depositing my money with them now I am seeking a relationship with another institution. That Branch has lost its compass.

Hollie at this branch did not help me at all to get a loan for a car. They are supposed to be able to assist customers for more business not deny customers for loans. She was not experienced and has no right to be a personal banker. Probally not even graduated in Finance.

Mountain America is the best first with customer service and any service that you would need I have been with them five years, from car loans to save ing a accounts first class

Love MACU, especially their Financial Service Rep Hollie Rosenlund... of the Layton branch. She was so much help in getting me set up and helping me as I become their #1 fan. Thanks so much, it's actually a pleasure to go into your branch... highly recommended

In person visits and transactions have gone well, however, calling to make an appointment with a loan officer has produced ZERO results. Have tried twice and never have been contacted.

Every time I come to any Mountain America branch, there are always extremely long lines, and the tellers aren’t even filled. The worst credit union around in my opinion. Closing my account today.