Motorcars Toyota Mayfield Rd, Cleveland

I traveled from Idaho/Montana area to purchase a toyota tacoma. I came to Ohio because there are much better deals on that type of truck here. After searching for trucks on autotrader I found a great deal at this dealership location for a lightly used 2009 toyota tacoma. Upon arrival I worked with Ken Mack who was part of the sales team. Generally I can't stand car salesman but Ken was much different. He was not pushy or overbearing at all. He was calm and relaxed which kept me calm and relaxed throughout the buying process. He worked hard to help me find what I needed at a price I could afford. Then he took the time to answer all my question. I was a very happy with the entire experience I would recommend working with Ken to anyone who is looking to buy a car. Bryan & Cindy Kerr

Ran my credit nine times. I totally get trying to find the best deal. Running someone’s credit nine times in one sitting can’t help the buyer at all in the long run. It hurt me more actually. If it means they make a sale however, I guess is what’s important to them.

I had a really good experience in getting a toyota RAV4 2014 from motorcars toyota at cleveland heights. Ardell who was my saleman was great, the main reason being he never pushed me but let me voice my needs and adjusted accordingly which is a great quality to have. And he never repeatedly pesters you with calls or texts asking whether you have made up your mind! That goes a long way! The rest of the team was also great including the manager and financial team with everything going smoothly and I got the car the next day with no hitches! Great service and keep it up!

I just purchased my first new car and was very pleased with the level of service I received. Ryan Barksdale was knowledgeable and made the entire process very simple. I would definitely deal with them again in the future.

I just purchased a 2015 Toyota Highlander from Motorcars Toyota, and I could not be happier with the experience! Bill Toth took a lot of time with me while I decided which model I wanted. He never tried to talk me into buying a pricier car. When the car that I chose was not to be found anywhere in Ohio, Motorcars made arrangements to get one from Pennsylvania to make me happy. When I picked up my car, there was a very special presentation for me. (I won't give away the secret.) Bill spent an extraordinary amount of time sitting in my new car explaining all the buttons and gadgets. He even helped me set up my phone to work with the Bluetooth in the car. Since leaving Motorcars with my brand new car, Bill has called me twice to see how I like my car and to address any questions that I might have had. I loved my experience with Motorcars and Bill Toth. I know that without a doubt, I'll be back there for my next new car!

Refused to do service for headlight bulbs on my 2010 Prius under the extended warranty/recall for the harness wiring. Called up Toyota Bedford and they were able to take care of it no problem . Very unprofessional customer service when I called. Didn't seem to care at all because I'm not paying for the recall. Toyota Bedford was much more understanding and helpful. Bedford is much farther out of my way, but I certainly will NEVER go to Motorcars Toyota ever again. Would give 0 stars if I could .

I want to thank Ken Mack for all that he done to assist my husband and I get a affordable car within our budget. He is a wonderful and superb person, I thank God for him, and what he was able to do for us he is very knowledgeable and he knows his job. I will definitely refer him. Thanks again Ken. (Hightower's)

Purchased a 2017 Rav4 Hybrid from Motorcars Toyota in Cleveland Hts. Entire process was 1st class. Mike Skilton gave me a very good internet quote several days before actually purchasing and when we finally decided on the Rav4, he had the vehicle ready for the quoted price (no haggle). Mike was extremely knowlegable and helpful. He went over all the features (which were many) before we left the lot and answered several followup questions via email for the next couple of days. Mike created a video he shares describing the setup and functionality of the Navigation System which was very helpful. Very pleasant experience overall and would definitely buy again from Morocars & Mike.

Hello Motorcars Toyota in Cleveland Heights Ohio. One Thursday evening in April 2014, I walked into your Toyota showroom, and met a young salesman by the name of Mr. Antonio Morson. Antonio Morson was kind, friendly, energetic and enthusiastic about the cars on the showroom floor. I purchased my first Toyota 20 plus years ago, and I was apprehensive about buying a new vehicle. I didn't know if I really wanted to give away my baby (My 10 year old Toyota Highlander). Mr. Morson showed me several cars and took the time to tell me about all of the various features that each one came equipped with. Mr. Morson made me feel very comfortable, and did not try to convince, or rush me into purchasing a new vehicle. He was very professional, and very knowledgeable about each vehicle. We took several cars out for a test drive, and I decided to purchase a new Toyota Venza. I cannot speak highly enough of the service and care that Mr. Antonio Morson took to assist my husband and I during the entire process. After purchasing my new car, I called him several times to ask questions about various new technology features, and every time that I called him he was considerate, and answered my questions thoroughly. Thank you Mr. Morson for a job well done! I am now a proud owner of my 5th Toyota. I guess I will see you in another 10 years. A satisfied Toyota customer, Debra Gadson

I had a great experience with Motorcars Toyota. From the moment I arrived, I was attended to and given respect. My service adviser, Bill Chapman, explained every step (payments, diagnosis, etc...) and asked for my consent before proceeding. While I waited, Bill made sure I was comfortable: I ate free cookies, got a free pop, watched TV, and browsed the internet on the free Wi-Fi. If you need your car serviced, pick Motorcars Toyota, and ask for Bill Chapman.