Mission Mortgage of Texas, Inc., NMLS ID #: 207583 S Mopac Expy, Austin

Negligent, Careless, Poor Communication is the best way to describe Mission Mortgage. I thought I was in good hands with loan officer Hunter since I have been working with him for over a year to get my approval. The conventional approval letter was as useful as trash since I came to find out that it takes about 5-10 mins to enter all information into the Fannie Mae system prior to issuing a letter which was not completed. Numerous incorrect reports received, inaccurate numbers, and requests for wrong monies as if transactions were jumbled.  Finally offer Accepted, passed the option period and I never heard anything and I had to call to get a status update. Then I was ignored and talk to supervisor Lauren. She said "You are good to go". She never returned any of my phone calls or messages after several days. That's just rude. Right at the last minute the deal fell through Even though all my information remained the same and my credit actually increased. So I lost over a month of looking, my option fee money, inspection fee money. Also since I had already put in my notice my landlord then said that since I terminated to buy something that fell through due to mission mortgage they increased my rent to inflated market rate of nearly 20% more. So now I have lost money, months of my time and now I have to look for another place for my kids and I to live. Since mission mortgage has offered no remedies for financial reimbursement I have no choice but to file a complaint with texas.gov and/or others. BEWARE OF THIS COMPANY because you could end up with huge loss and out on the streets.

Extremely helpful and informative. Gina Good went above and beyond! Working with her made the process alot less confusing and overwhelming. Superb Loan Officer!

I just bought a home using a loan through Trent Jackson of Mission Mortgage in Austin,TX. Mission Mortgage and Trent were the preferred mortgage company for my builder, and as such, additional benefits were available for using them compared to other lenders. Over the past two months, Trent has displayed a level of knowledge and professionalism that I have never seen before from any individual in any profession. Mortgages can be confusing and stressful. He has brought such clarity to this process that I have complete confidence, down to the cent, how much my home purchase will cost me. He goes to amazing lengths to make everything simple, unmistakable, and transparent. He has always been concerned with my comfort and understanding and remains committed to being a trustworthy partner in this process. I cannot give a more complete and unconditional recommendation for Trent, nor can I imagine anyone doing a better job as a mortgage broker than Trent. If I ever have to purchase a home again, I will go to Trent. If anyone I know needs to buy a home, I will send them to Trent. If I even hear that anyone in this city needs to buy a home, I will inform them of Trent and Mission Mortgage. Trent Jackson and Mission Mortgage have displayed a rare level of commitment to customer service, transparency, and integrity. They are simply the best at what they do.

Stephanie Beringer helped us through the process of refinancing our home. We could not have been happier with our experience! She went above and beyond to make sure that we were taken care of and stress-free. We will be using her again to purchase our next home. .

Working with $600k. Didn't seem helpful so went with a better company.

Not a very good mortgage lender.