Midwest Loan Services Quincy St, Hancock

I called customer service to ask some questions. Karlie answered my questions efficiently and effectively with good humor and patience. She gave me the information I needed and directed me towards other helpful tools offered by Midwest. Thank you, Karlie, for a refreshingly human interaction!

Terrible Outfit = Midwest Loan Services. 'ZERO Stars Outfit. - Do Not let your loan be 'sold' to the 'Mortgage Loan Service Provider' as they are clueless & do not know how to do anything except for 'recommend' that you call the actual loan 'Initiator' who only 'recommends' that you call Midwest Loan Services. Amazing how inept that they are not to mention that one would tend to believe that a representative would be available to answer/pick-up a phone call without having to wait several days for Midwest Loan Services to return a call in such a mess with COVID & unemployment issues in trying to make a deal for arrearages, etc. ADVISE: Do Not patronize & Do Not let your Loan be 'Sold' to Midwest Loan Services, Inc./Houghton, Michigan. Fair Warning.

Nicole La Vigne, is to be commended for the assistance she provided in our efforts to identify the mortgage holder for our property located at 505 Wiggins Street, Greenport, NY 11944. We recently sold the property but because there was a recorded lien release, we were required to put $25,000.00 from the proceeds into an escrow account which can only be released once the lien is recorded by Suffolk County, NY. deeds office. My husband and I are both in our 70's, do not know the language or landscape of the real estate market and have been fighting an uphill battel trying to contact the various companies that held the original loan. These include, to name a few HSBC, Equity Now, Mr. Cooper, Bank of American and Morning Star. For us it has been like being in a twilight zone trying to untie a Gordian knot. Nicole however, was thoughtful, patient, resourceful and responsive. She demonstrated a high level of professional engagement and most of all she listened and then took action. While she was not able to resolve the issue for us, Nicole did locate some useful leads. We commend her for her efforts and felt we would be remiss in our duty, if we failed to acknowledge her. She is to be commended!

I had the pleasure of talking with Kyle from mid west loan service and he was able to clearly answer all my questions. In a world where I can spend 4 hours on the phone with Comcast and be more lost then when I started it was amazing to be provided with so many clear answers.

I called in to verify the address to which I was about to snail-mail an AutoPay form for our mortgage payment, and Katie saved me a stamp by setting it all up during the phone call. Great customer service!

I have had two devastating floods in 3 years on my property. You really know your mortgage company is good when they work with you to get the property repaired (twice!) and are so efficient at every step. Additionally every single person I've dealt with at Midwest has been kind, compassionate and so, so nice throughout this process. Good people! Hats off to all of them

Excellent customer service, her name is Teresa wiitanen .

I want to highly commend the staff at Midwest Loan Services for their prompt and courteous expertise recasting our mortgage loan. The email communication was always timely, helpful, educational and made the entire process easy and pleasant. This company stands out in this world of sub par business dealings. Thanks to all of you! Carole and James

Please let me share my thanks to your exemplary Customer Service Associate, Jordanne Pekkala. It has been a pleasure working with her on the close of my home. Jordanne's questions make it clear she doesn't leave anything out, and her precise instructions made things clear and easy to follow. I hope she is recognized for her efforts. Sincerely, Cary Howitson

Josh Ylitalo was amazing! Answered all my questions, helped tremendously, and very professional. Highly recommend