Midland States Bank N Kinzie Ave, Bradley

Can't get through to talk to someone locally. The line is usually busy or it gets transferred to their call center. What do they do? Take theirs phones off the hook? Very frustrating

This is the worst bank ever. My mother has a loan with them she paid it off in november but they keep telling her that she owes them money with no explanation. She wrote 2 letters they dont acknowledge. My mom does not do online. I tried to go online and contact them but I had to register and have password I did not want to do that. They wont call her. The customer support line they have 815 937 number is terrible. It was busy today I called them twice and they hung up. I feel this bank does not want to talk to their customers. She wants to go in and talk to someone if someone would answer the phone so she can make a appointment but that is a challenge. Maybe they are closing ? After she figures the mess out she wont be back. We are just going to go their hoping bank is open to the public. The bank did call my mother and solved the problem a week later. She did pay off loan. Thank you !

At first when the banks switched from Homestar to Midland there were a few hiccups along the way. However I’ve grown to like Midland, they are very helpful and quick to resolve issues. Today I spoke with Scott and he was beyond helpful. I’ve been dealing with fraudulent activity, and for the first time in the past few weeks I can actually breathe, not only was he able to help he was very informative and kind, it was much needed after endless calls and being placed on hold or call backs. He offered his assistance for future matters and I appreciate his help and that gesture more than he could know! Great job Midland on snagging such a good representative!

The ATM is always out of order, the drive thru is extremely slow and I’m tired of paying a 3.99 “maintenance” fee. You’re a bank, why do I need to pay a fee to have my account “maintained?”

If you're looking for incompetence and unfair banking practices that result in fees look no further! This is the most incompetent Bank I've ever had unfortunate dealings with! I've been banking with them for years and I'm done now ever since Midland State Bank bought out Centrue everything has went to pot! You don't receive account alerts until days later they show deposits have posted to the account but then take withdrawals first resulting in NSF fees. I could go on just do yourself a favor and don't ever do business with these incompetent jerks!!!

Speedy with withdrawals, slow with deposits. Issues seem to be a regular occurrence with accounts here and are treated as such. No speedy fixes when it comes to thier mistakes. Expect to be treated rudely, and to have the blame put on you. You are better off putting your money in a sock.

Glad to see some others are complaing ive been with them for 5 long years and im going to take my buisness elsewhere it takes toooooooooo long for things to post amongst other things. I didnt have direct deposit for a year because some rude clerk on schuyler told me so they didn't do that (which was baffling) wish i had her name but whatevs.

They've always cared in my opinion.

Complete lack of any competentance, worst bank take your hard earned money elsewhere. They refuse to do what is mandated by law in a timely matter.

Posted hours never match what is shown online - closed every time I show up. Bankers hours seem nice!