Middlesex Savings Bank Littleton Rd, Westford

I love working with a local bank and for the local branch I give them five stars. Friendly, cooperative. Then we look at the services ...very vanilla - don't be looking for anything special. Now to the Business account....they are a group that says no. Took me six months to get my wife to be able to sign on the account...so much red tape..so much NO...Never met a business bank that is so negative - so three stars in total. Too bad, if you had a good business dept. you would be doing so much better.

The staff here is competent and friendly enough but the bank's offerings are plain vanilla. We asked for a couple of services that are not on their standard list and were immediately referred to corporate where we encountered a group of lawyers who said no to everything. We since have switched to a smaller bank and they are more than happy to accommodate us and couldn't be easier to deal with. If you are looking for the standard checking/savings stuff they're fine. Anything more than that don't bother.

It’s always nice to bank where they remember you. The staff are smart and friendly and I drive from Lowell to do my banking here.

They literally closed my checking account with no warning or letter. Totally blindsided when I went to use it for direct deposit.

This is a good, friendly bank. I have always gotten great service from them.