Mid-Tex Federal Credit Union US, Brownwood

I go here for my employer, thank God I don't bank here. One person handling the entire drive thru, slow, lobby closed due to "covid". Ridiculous.

I find the staff at Mid Tex not only very friendly, but also professional. I honestly like dealing with Credit Unions more than banks. Credit Unions (most of them and that includes Mid TX) do not just treat you with respect, and in a professional manner, they kind of make you feel "at home" and as if you are part of the family! I would recommend them to any-one, even my wife - LOL.

I really love all the ladies that work at Mid-tex, so it hurts me to write a negative review, but their policies and systems are just so outdated and expensive. The PopMoney system needs to be removed from the member area because Mid-Tex has no control over it and it is a horribly reviewed system that charges insanely high fees and is confusing to use. Aside from the wonderful gals that work there, my experience with Mid-Tex as a financial institution in the past has just been horrible. When my checks were stolen, it took me forever just to get half of the overdraft fees waived. I've done better with big banks than I have with Mid-Tex. It's sad because they have a great staff.

I personally like going inside better than the drive through. The employees inside are nice and generous. The drive through, specially (Bailey) isn't very nice and even though I was the only person in the drive through she acts as though her job is annoying and her attitude isn't very welcoming. Pretty rude. She acts as if she dislikes her job.

Been with this credit union for almost 20 years and have NEVER had a problem that wasn't solved! Better rates than what other loans have had.