Mid Carolina Credit Union - Lugoff Branch Location Highway, Lugoff

Mr. Thomas we apologize for the inconvenience and the frustration you experienced since our system core upgrade on Nov. 2nd. We have been experiencing extremely high call volume and hold times have been longer than normal; we are working our best to resolve any issues or trouble members may have. I do see that you've been able to make a payment since making your post, if there is anything further we can assist you with, please reach out to a member of our team at 803-432-8521 or [email protected]

Robert we apologize for the inconvenience you are currently experiencing, MCCU is in the process of upgrading its core banking system and all of our digital and in-branch services are temporarily unavailable. We understand the importance of being connected to your money which is why we have been communicating with members in preparation of this conversion since July; stressing downtime with hopes of reducing frustration. Again, we apologize for this temporary inconvenience but we hope you will give our new system a chance once live as it will allow us to bring more enhancements and better security to you and all our members. For complete details on our upgrade go to, https://www.midcarolinacu.com/conversion2021. Login instructions for new online and mobile banking will also be posted there on Nov. 3.

Faith, Thank you for your comments and trust in us, they and you are much appreciated.

Melissa, thank you for your membership and trust in Mid Carolina. We appreciate you and your kind words.

We are sorry to hear you are unhappy with your service. It is our goal to give each of our members an exceptional customer service experience. We would love the opportunity to keep your business and to discuss with you further how we can help you and the circumstances that have lead you here today. Please reach out to a member of our team at 803-432-8521 or [email protected].

We are sorry to hear you are unhappy and had trouble with your account. We really wish you would give us the opportunity to make it right, we try to work with all of our members. We have some restrictions in place due to fraud and security reasons, however, we try and work with each of our members and take accounts case by case, as each is unique; there may be an exception we can work out for you. If you contact us we can discuss. We apologize for the inconvenience this has caused you but the safety of our members and their accounts, are our top priority. If you have any further needs, we would be happy to help you. You can reach a representative at 803-432-8521.

We apologize for your frustration and the inconvenience. In opening our new office their was a miscommunication between the two vendors that install our ATM's and service them. The ATM was delivered weeks in advanced before it was scheduled to be installed. The service company has a schedule and has not been able to deviate from the original scheduled timeline; we are now within that window and the ATM should be up and running within the next week. Again, we apologize for this unforeseen inconvenience to you and our membership.

As with any updates, there have been a few glitches. Rest assured, our teammates are working hard to fix them and perfecting as we move forward. We appreciate your continued patience and above all being a member of Mid Carolina Credit Union.