Michelle Smekens - Licensed Mortgage Loan Officer Coldwater Rd, Fort Wayne

Michelle is great to work with. I love that I get updates on everything in my deals. Here team work great with everyone. I would use Michelle and her team again.

Very unimpressed with communication and the length of time it took to get pre-approved. My husband and I were wanting to get a mortgage and this is where the builder directed us and it's not that the communication wasn't great...it was that it was not there at all. I would not recommend them to anyone. It took around 3 weeks if not longer to even get pre-approved and that was not due to lack of documents or us getting items back to them. We gave them everything and then it took them DAYS to even get back to us if they needed more or different documents and the only reason we heard any feedback is because we called them. FINALLY when they let us know that we needed a different form my husband got it to them the next day and again DAYS before we heard anything back even that they got it or that they were sending information to underwriting...we heard nothing until we hadn't heard anything for a week so my husband called, called again, then called again, finally I called and they gave me a call back and let me know they "just" got the form that my husband sent over days prior. 1. Communication is terrible 2. It should not take 3 weeks to get pre-approved

I had a ridiculously tight deadline moving from NJ to Indiana for a new job. Michelle and her entire team at VIP went above and beyond with me to ensure that everything went smooth, and we closed just in time. Their communication and guidance was top notch, and explained everything in a way that could be understood clearly. They even got me approved when three other mortgage places had turned me down. I wasn't treated like a customer, I was treated like a client. They clearly put my needs at the top of their priority list, and it resulted in me being able to provide my family with the home they deserved.

Michelle and her assistants were absolutely fantastic to work with. Our questions were answered promptly and left no lose ends. Definitely a spirit of excellence! We would highly recommend Michelle!

If your looking to buy a home I would highly recommend Michelle! This is not a pushy company and she made me very comfortable thru the whole process.

Michelle is wonderful and goes above and beyond for her clients. Thank you!

Did the almost impossible for my family. Highly recommend Michelle and her team.

Michelle is exceptional! The process from beginning to end felt effortless. Kudos to Michelle and her team for providing a pleasant experience.

Michelle and her staff are fantastic. We have ALWAYS felt in great hands with Michelle. This is our 3rd time working with her and she is the best!!! I trust her advice and she makes everything so smooth. We have worked with other institutions, and Michelle just makes everything so much smoother. She feels like family. Would recommend her to anyone and will continue to do so!!!

Michelle came in huge for my family when we absolutely needed help the most. She showed me that her clients are her only prior and if any issues arise she meets them head on. Extremely friendly and there’s no situation she hasn’t been through or experienced in her 20+ years of experience. 10/10