Metro Toyota Brookpark Rd, Brook Park

Got in and they were quick to get me a transport to the brookpark rapid station. Explained everything via phone while I was at work. Great communication. Picked me up at brookpark rapid station without any problems or waiting. Check out was efficient.

Three words…. Ask for Shaughnessy! My wife and I had no intensions of leasing a Toyota…until we met Chris Shaughnessy at Metro. Our family has mostly leased vehicles and purchased a couple. My wife and I were replacing a vehicle that was hardly driven and it was 12 years old. Our intension was to buy a pre-owned vehicle with low miles and use the money that we sold the old car for as a down payment to give us the lowest payment possible (for a nicely equipped vehicle). Chris asked us a few questions, he was not intrusive or aggressive. He found out what our intensions were and he made a few suggestions. Chris took our comments and customized different packages for two different vehicles that more than satisfied our wants and needs. Chris provided us with plenty of space to think and discuss; he even let us drive both vehicles alone so that my wife and I could have privacy to openly discuss our thoughts (his suggestion). Long story short, Chris tailored a program that gave my wife every option she could imagine in vehicle, it kept thousands in our pocket and exceeded our thoughts as far as a “realistic” monthly payment. The entire scenario made perfect sense. Chris went out of his way to make sure my wife was comfortable and happy though the entire process - which made me comfortable (start to finish.) He was able to install a few items that didn’t even come on the car - “non-negotiables” from my wife’s standpoint… The day we picked up the vehicle we walked into the dealership to a bunch of smiling faces and a spectacular looking car. I’ve purchased multiple vehicles in my life and I knew that the signing of paperwork was going to take forever and I was mentally prepare for it! Unbeknownst to us, Chris had pre-scheduled a time slot in the finance department; Chris and his team had everything printed & ready for signature. The entire delivery process (thoroughly explaining the features of the vehicle, pairing our smartphones and signing paperwork) took 45 minutes…it was fantastic! This was the best car buying experience we’ve ever had. We’ve had our Camry SE now for one week and we love it!! The only thing we are getting sick of are all the compliments. Thank you Chris Shaughnessy….Cheers!

Extremely pleased with the helpful staff and quality service at Metro. Daniel Cowan and Michael Ferrett were most helpful from the time of my initial inquiry until I drove my 2012 Corolla off the lot. The owner made me feel welcome and I can rest assured that if I need anything the team at Metro will be there to help.

I was very pleased with the work they did and how fast it was done.......the only thing I did not like they didn't wash my van they said if I was not satisfied to let them know and I didn't want to wait. It should have when right to wash after the work was done and before they called me to pick it up!!!!

I would recommend Metro Toyota to anyone!! The team there will go over an beyond to make sure your experience is the best experience possible. Hands down the best customer service you can get!! Keep doing what you do Metro Toyota!! You’re simply the best!!

Looking for a used car this weekend with my wife and grandson stopped in here on a whim talked to English mike . To our surprise he was not pushy at all looked around found a car my grandson was interested in . Went back in to talk to him and a bit later my grandson was following us home . This was a great experience i cant recommend English mike and Jim campo the business manager more overall this was a great experience i highly recamend this dealership for eaither a used or new car all the staff was great

Service is always excellent and prompt. All charges are discussed before work is done. There is never any pressure to do something not really needed at the time. I wouldn't go anywhere else for service.

Dealt with by Seth, he gave an ethical advise on cars and provide an excellent customer service, with day to day communication. I will recommend Metro Toyota to potential buyers. I am satisfied with the service provided.

Everyone was absolutely wonderful to deal with and very knowledgeable. All my questions were answered and I was able to get a great deal on my 2018 Corolla. This is my second car through Metro Toyota and would recommend them to anyone looking for a car.

Wrong hours on parts department management does not care about customer time wasted. cars overpriced go to bedford toyota for better service and competent employees. Updated who ever replied from metro toyota better check listing of hours it specifically says parts hours, service hours etc so I call b.s.