Metro Federal Credit Union E Rand Rd, Arlington Heights

I’ve been in business as an owner of the family business for 40 years. The business itself has been in existence for 61 years. I have dealt with many banks over the years and never really was in love with any bank until I joined Metro and I will sum up the difference in a quick sentence or two. All previous banks were Just that, a bank, and not even efficient at that. Metro, though, is uniquely different. Small in comparison to some, but mighty. They are efficient, They always answer the phone with energy and Oh my gosh when you come in they know you buy name. They make calls when needed and always do transactions in a timely manner. This is my last stop I will never leave. I now have all my kids accounts here and I know they are in good hands. I want to say thank you to all , Ryan, Yuliiana, Irene, Kenna, Concetta, Lisa, Gabby, Kasey, Maria and Most important SAL. For this is a great group and team. Thank you all. James A. DiClementi.

Great service! Low rates on car loans, and I was able to consolidate all of my credit cards under 10% Interest. Best Part- THEY ANSWER THEIR OWN PHONES!!! The whole staff is always helpful and they offer all of the same services as larger institutions! Thanks METRO!

Terrible drive thru experience. First of all I was polite as can be. Not short or angry. Teller couldn't or wouldn't help me with an EVEN exchange of money from smaller bills to larger bills after I just got finished using their ATM! Additionally I am a member with a sister CU. Teller said she couldn't find my account number of 39 years and was questioned if I had the correct number. Suggested maybe the sister CU system was down. Give me a break! Felt like I was getting the 3rd degree. In the end she said she was sorry and walked away as I was still speaking. How rude! I hope things like this are covered/addressed in teller briefings/meetings as this is certainly not good for business. Thank you.

I had started with Metro in 1982-83 when I worked for the City of Evanston (yes they've been around that long). This is a member first institution, far better than anyother. Sal and Kasey always makes time to sit down to talk, answer questions and advice you on whatever your trying to do. Ryan and Gabby truly know their stuff when it comes to loans (which I plan on getting another very soon) and Keena, Yuliana, Irene and Concetta make sure that your greeted and given exceptional service every time! Why would you want to go anywhere else?

I have been a member of MCU since they were on Evergreen St. I could not be more pleased with the service that I have received from day 1. Each and every member treats you as tho you have been their friends for years. I’d name each of the employees by name, but this review would fill the page. Trust me when I say they are the best, because they are. If you’ve had a bad experience with any of them, my guess is that you came in with a bad attitude and left with one! Sal, you done a great job hiring quality employees!!

Ana in the Loan department is amazing. Always so helpful and quick with answers. I have been a member for the last 10 years and have had nothing but positive experiences with the staff at Metro.

My husband and I have nothing but GREAT things to say!!! Gaby, Kasey and Ryan always go above and beyond with any loans that we need! We don't feel like customers but family!!! Such a great bank, thank you Metro for all you do!!!!

Amazing customer service by Ryan Neubauer and everyone else that has helped me at Metro! Ryan was able to get me a lower rate on my auto loan and assist me with my other financial needs as well.

From the moment I walked in to set up my initial account, Kasey and Ryan made me feel like an old friend. The service from everyone over the years has been second to none. Not only do I feel SAFE about where my money is, but it ALWAYS feels like my best friend is keeping it that way. Thank you Ryan, Kasey, and Sal!

Been a member for a while, everyone is friendly. Ryan and Irene are always ready to assist me in everything.