Metro Credit Union Revere Beach Pkwy, Chelsea

Customer service is terrible. I really don't want to leave but I need better CS. It's not good, especially when you have important things to take care, it is highly frustrating. There have been times when I am on hold for more than an hour and then told I have to be transferred to then hold again for a long period.

This is the most inept group I have ever had the displeasure of working with. I inquired in August of 2021 to refinance my home and I have been mislead and it finally resulted in my refi falling through after 8 months of getting asked for more and more documentation. Do not get enticed by the low teaser rate as I did.

I don't know what happened to this place. I have been a customer since I moved to Boston in 2015 and I always thought the service was top notch. However, recently it's been impossible to reach a customer service agent with any questions. I tried to deposit a check using the mobile check deposit and I received an email that the check was accepted. Not two minutes later, I received another email saying the check was rejected because it wasn't endorsed, but I had in fact endorsed it. The money was credited to my account, so I just thought the second email had been a mistake. A week later, the money was removed from my account, and Metro CU didn't bother telling me. I could have solved this a week ago. It's the holidays and I have bills to pay. If I can't depend on my bank to communicate with me when they remove money from my account, I don't know why I should trust them at all. I strongly urge anyone even considering putting their money in Metro CU to consider your other options.

Poor customer service on the phone. Unresponsive. People say they are going to do something or follow up and never do. Website and financial transactions online don’t work well. Feels like I’m banking in the 1990s. Good rates but I’m think I made a mistake since the service is so poor.

Seriously the worst institution I’ve ever been in business with. Save yourself the trouble and do not open and account here. Customer service is terrible, long wait times on the phone. The list goes on and on. Cannot wait to rid myself of this place.

I have been banking with metro since 1999. Customer service is now at the bottom, you talk to them to do one thing they do the opposite. I ordered my ATM Card 3 months ago I never received it. Now I'm told to make and appointment to go to a branch to get a temporary card. Really? I don't have the time. Metro needs to really train their employees before putting them in call center. I will be transferring my business to wells Fargo bank.

I am a MCU member since 2001. All of these years recommending this “mini bank” to a friends, co workers and relatives trying to empower the community. Even when they ALWAYS have denying me my requests for my overdraft account limit increase and Credit Card! Many times over the years! Now I’m DONE! Especially with the Tewksbury branch: the manager is so ARROGANT and she doesn’t care about customers. Few minutes ago I was trying to explain my situation and she always interrupting me over the phone rising her voice on me saying that SBA funds hadn’t been posted on my account although SBA agent gave me day, time and amount of the deposit! After that she told me that the money had been ONLY 8 days ON HOLD (without any notification email, phone or letter) . If it’s not enough she told me that “the ticket” had been open yesterday under my name for further investigation to find out where the money goes to and that she have no expectations of WHEN I will have the answer about this matter… “… could be a thousands of people ahead of you…I don’t know !” This Loan is for Disaster Assistance and MCU just got the deposit and didn’t look for a solution or way to help their customers! I Swear to God: as soon as I get my Loan money, I’ll be running away from this “mini bank” for good!!!!!!

Over 10 years with Metro and the last few months have been the worst customer service I have ever received. I’ve spoken/emailed with 3 different employees and only 1 was able to “help” me. Now I get charged a fee because they made a mistake FOUR TIMES IN A ROW. Luckily, I have other banks that I am now transferring my money to as I will no longer ever be a customer of Metro. Maybe once they can read and write correctly, I will trust them to have access to my account and personal information.

There is something seriously wrong with this credit union now. Under the current CEO, they mishandled the pandemic and could not assist clients with loans. They have a website that looks like it was updated during the 1990s, and was often inoperable for long periods of time during a recent "upgrade." Customers are often heard shouting in the lobby at the inability of the credit union to answer basic questions. The rank and file employees try hard but there a void of leadership. Avoid Metro at all costs.

Inept. Do not do business with this bank. Customer representatives were unable to answer questions. Had to request a payoff 6 times before someone got back to me. A branch manager emailed me the payoff information but the attachment was blank. They routinely would take 2.5 weeks to clear my car payment checks.The only department that functions properly is... wait for it... collections. finally received a payoff amount after the nice collections woman requested it for me. I paid off the car, guessing at the amount. My guess was short $40 and I mailed a check as soon as I received the monthly statement. I have received multiple collections calls since. I explained the situation, that the check was mailed, that I had to request a payoff amount many times, that it normally takes 2.5 weeks to clear. I thought perhaps they would wait to receive the check, but no. Just threats to my credit. David, you're a perfect representative for your garbage company.