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Meritrust Credit Union - Maple W Maple St, Wichita

3.7
(10)Loan Agency
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13710 W Maple St, Wichita, KS 67235, United States

+1 316-683-1199

https://www.meritrustcu.org/

  • SaturdayClosed
  • SundayClosed
  • Monday9AM–5:30PM
  • Tuesday9AM–5:30PM
  • Wednesday9AM–5:30PM
  • Thursday9AM–5:30PM
  • Friday9AM–5:30PM
CLOSED
    Meritrust Credit Union - Maple 01
    Meritrust Credit Union - Maple 01
    Meritrust Credit Union - Maple 02
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    Reviews

    3.7/5.010 Reviews

    D

    Darlene Rosales
    5

    Excellent service and friendly employees who go out of their way to meet your needs. Our experience with Meritrust has been top notch!

    Response from the owner

    Darlene, we love to hear this! Thanks so much for the shout-out and for sharing your experience. We strive to make it a great member experience and are glad to hear your feedback. Thanks for choosing Meritrust to serve you!

    E

    Eric Phelps
    1

    Horrible customer service. Closed on Saturday’s due to low traffic. I’ve always done my banking on Saturday and there was always a huge line. Now working class has to take off work to handle banking needs. Didn’t have access to my money when I needed it. I’ll be referring people to Credit Union of America. This comes after the business app disaster back in august when we couldn’t access our business funds. Meritrust needs new leaders to address these issues. Should get negative stars.

    Response from the owner

    Eric, we apologize for the poor service experience and recent frustrations with our app. Our contact center management team is reaching out to you through the phone number on file to discuss. Thank you for sharing your feedback to help us improve experiences in the future.

    S

    Sadie Marie
    5

    I have been a customer here since I was 14 everyone has always been so helpful. I recently got my first credit card the experience was very easy and everyone i spoke to was extremely helpful. Mark is usually the one who helps me out he always answers all of my questions and is always extremely polite. I’d never go anywhere else!

    t

    terra alonzi
    1

    If I could give this branch no stars due to poor management I would. This is only the second bad review I have ever left in my life if that tells you anything. I went into this branch because I have paid several huge chunks of my auto loan off and was curious as to why this time I had paid $57 extra and interest, the manager Julie was there and I was expressing my frustrations and she was so rude I walked out and drove to a different location. I’m taking my loans elsewhere and will never go to this location again.

    Response from the owner

    Hello, Terra. Thank you for taking the time to share your feedback. We have checked into this situation, and it is our understanding the branch has been in contact with you. We will use your feedback as an opportunity to improve future experiences in our branches. Thank you for the review.

    K

    Katherine Fry
    2

    It makes no sense that I can go through the drive thru at the Tallgrass location and receive a cashier's check, but can't at any other location. It is very inconvenient. If they can take your info through the drive thru at Tallgrass, they should be able to take it at other locations.

    K

    Kristopher Bell
    5

    Excellent financial institution, super friendly staff, great rates on auto loans. I got my car loan through them and liked dealing with them so much that within two months I moved all my accounts.

    S

    Sam and Lucy Martinez
    5

    Customer service is second to none at this bank. Super friendly staff who know their services well, can resolve any issues quickly and effectively, and generally ensure that you have a great customer experience.

    K

    Kenneth Mast
    1

    Why is anybody giving this bank a good review...like you people must work for them or something? This banks loyalty for its customers is absolutely disgusting for real! It's sad that people have come to accept such garbage when it comes to banking services!

    Response from the owner

    Hi Kenneth, please call us at 800.342.9278 or stop by a branch so that we can assist with your situation. We appreciate you taking the time to share your feedback.

    B

    BJ G
    5

    If you own a business this is the bank for you! Be sure to ask who your business specialist is and they will move mountains to keep things moving smoothly. I can't imagine our business without meritrust!

    R

    Roxanne Bartlett
    1

    It's was ten times faster when they had real people working the drive up windows. We've been here over fifteen minutes and are NO closer to getting up there. 🤨

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    FAQs

    • 1. How Can I Make Contact With Meritrust Credit Union - Maple?

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    • 5. What Should I Do I Cannot Pay Back My Loan?

      The best way is to talk with your lender at first and think of a solution for both parties.
    • 2. How Can I Find Meritrust Credit Union - Maple?

      Meritrust Credit Union - Maple is located at 13710 W Maple St, Wichita, KS 67235, United States. If you wan to visit them on your own, you may use the map to find out a way to get there.
    • 4. Is Meritrust Credit Union - Maple an Agency? Or a Lender?

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