Merchants Bank Vermillion St, Hastings

Horrible customer service. I’ve had a personal account with them for 6 years and the company I work for has used them for very MINOR cash services. When speaking to customers in person and on the phone they are very rude and not professional.

Avoid this bank at all costs. The customer service is horrendous. We've been with this bank for over 10 years, and everything is fine - until you make 1 mistake. When we attempted to close our account, they never questioned why or attempted to keep our business. But they wouldn't allow us to close our account because there were pending charges. We had a hard time disabling the automated withdrawals, but Merchants kept paying them, and adding NSF fees. Up until this week, when they decided to empty my son's account, over $700. He is a vulnerable adult, and my wife is on his account to help him with it. I called Merchants and explained the situation - "Sue" was unsympathetic and unwilling to assist us. My son just started this job, and was hoping to use his money to buy Christmas gifts and he was saving for his first apartment. However now he has nothing. A caring and customer-driven bank would work with their customer. At least a phone call to let us know what is happening would be nice. This is not the first time this has happened - several times they have helped themselves to money in our account without authorization. All of the tellers are clueless, when we call the corporate office we get transferred to voicemail boxes, nobody knows what is going on. Do yourself a favor and go to Wells Fargo - at least they play by the rules.

We have banked with Merchants for over 20 years. Very happy with them! Staff are all very kind and professional.

Great bank! Best bank in Hastings.