Merchant One Mortgage Florida Indian Rocks Rd, Largo

Upon starting to work at Merchant One I was optimistic and excited to grow with the company, Everything looked perfect to begin with until I was micromanaged to a degree I never knew possible to cold call people who didn’t want to be called. So after hours of being screamed at for calling so many times (out of our control) the manager will come to you and make you feel bad because you didn’t “pitch them” correctly. Simply put, you’re just a number, you don’t make the number they want you’re OUT. I watched 3 people quit because of this manager. I’m surprised I didn’t, but don’t worry they handled that after I had one bad day. The CEO is a good guy but needs to pay more attention to how his manager treats his LOA’s and Loan processors because I’ve seen a couple people cry from him, and he makes a simple job living hell.

The company does get loans done but the people running the place are 2 faced, they will be nice to your face as long as they are benefiting from you. If you are considering working here, I would run for the hills. You will get micro managed, morning meeting are super redundant, and a guy walking around the office like he knows it all. You will get overpromised and ultimately let down since there is no support for growth. They hire any breathing body so that should tell you there is no company culture. On the books the company name is merchant one financial but over the phone they are telling people merchant one mortgage, come on guys… get it together.

Although we have never gone through a reverse Mortgage before, you will DEFINITELY want to be sure to ask for James Basic. He does everything to make sure the process goes smoothly. He has great communication skills, follow through, & is resolution oriented. Thank you James for making this happen. Be well &stay safe..

Richard Rodriques and James Basic work extremely hard to allow my family and I to have our dream home. I do appreciate there hard work and recommend using Merchant One Mortgage to pursue purchasing your home. Good teamwork guys.

Very helpful, knowledgeable. James Basic who is a loan officer has helped me all the through the process. He has kept me informed throughout the whole process Really should consider using them. They’re great

I work for Merchant 1 Mortgage and I am proud at the level of care all of the employees give to our customers to make sure we provide the best possible level of customer service. We have helped hundreds of families obtain a new or refinanced loans at a very high level of service and normally in a much quicker time frame than the larger banks. Please give us a chance to earn your business.

They kept me informed every step of the way as always respectable of my wishes and took care of all my needs and a professional manner how is respectfully recommend merchant one to anyone needing refinance loan consolidation etc Great company

The whole Team at Mer1 did an outstanding job 👏closing my re-finance in less than 2 weeks!!! Thanks to everyone involved 👍

I want to appreciate Luke he did a fantastic job keeping me through the loop from top to bottom all the way across the board he's very good with his people in recommendations he saved me a lot on my refinance he was a straight shooter which I really appreciate you need to contact this guy cuz he will really help you save money when I dealt with multiple mortgage companies and brokers and overall he over and beyond exceeded my expectation I appreciate you again Luke

They were great thru the whole process quick and kept me informed every step. Would recommend.