Mercedes-Benz of Fort Mitchell Service Dixie Hwy, Fort Mitchell

I had a cracked rim on my A220. The rim cracked without any apparent reason on my newly purchased CPO car which I have only owned for a few months and driven <7k miles. I asked the service expert to potentially help me with a replacement for my rims since it was so new and I didn't go over any real significant potholes that would cause this (I am not claiming to have not gone over potholes at all, thats impossible where I live). He declined, said I probably went over bad potholes and didn't know they were bad and gave me a $1200 quote for replacement. When I said it could be a potential quality issue with the Mercedes rim (mine's manufactured in China!) and whether the dealership would we willing to help me pursue this, I was told off. As someone who drives day in and day out, I know when I hit a pothole which would cause something so catastrophic vs something that won't, I am sure many drivers will agree with this. Whats even surprising is that my rubber tires didn't fail but my metal rim did. Brandon Cogozzo is the silver lining at the dealership, a gem of a person who tried to help the best he could - although it was not directly related to getting me in touch with Mercedes and was pursuant to avoiding a 1 star review, but that still doesn't change the fact that I didn't get a solution to my problem, the company wouldn't take my issue to Mercedes.

At the FT. Mitchell location in Kentucky, they treat you like Royal. My Service representative Mike is very honest and loyal . He does an absolute amazing job. Also their sales department is very amazing. All of there staff is awesome.

Even being young, Todd Henson treated me as if I could buy any car, after going to other luxury dealerships before hand it was a nice feeling to finally receive!