Mercedes-Benz at Long of Chattanooga International Dr, Chattanooga

Bryce Young was a delight to work with. Very courteous, and knowledgeable through the whole process. I’ll request him for the next purchase!

Neil and Bryce were very thorough and helpful in this lease process. Neil is very knowledgeable on sales and leases and Bryce is super on all the tech systems of the vehicle.

Brian was fantastic. Never thought I would ever own such a great car and they worked to make it happen. Great team.

So I screwed up and created something of an automotive emergency on Saturday. On top of that I had been hit hard with allergies and over the course of a frustrating 0500 start morning all the meds had worn off, leaving me irritable and with a serious headache. A project that was planned to take an hour was now entering it's 5th. It's now when I made the drive over to Long Mercedes and ended up speaking with Drew and Peter in the Service Department. They got my truck in the bay immediately, and had James and Brent start to work. They kept me in the loop at all times, got me a loaner to finish some other errands so the day wasn't a complete loss, squared me away on some needed parts (I can't believe they had them in stock) and were very cool, extremely helpful and consummate professionals the entire time. A huge thanks to James and Brent for spending so much time fixing my error and working so hard. I really recommend these guys for your MB Servicing needs.

My wife purchased a car several weeks ago and she is enjoying it very much. She said that she had the perfect salesmen. James who spent time with her showing her all about her car. Thanks

Dealt with Josiah and Phillip very professional and non pressuring have dealt with every dept at the dealership and it has always been a great experience. Will definitely continue to buy and service my cars here!

Zak was extremely helpful and thorough thru every step of the purchase of our 2019 Tucson. Looking forward to enjoying this 3rd vehicle from Long Hyundai.

Mr James Odom did an excellent job with helping me find the right SUV. He was very helpful, courteous and knowledgeable about the vehicles. God bless you and thank you so much!!!

AARON IS AWESOME! VERY INFORMATIVE AND WAITED PATIENTLY WITH ME. I HAD MY 3 YEAR OLD SON SO YOU CAN IMAGINE.

My last post of Long Mercedes was favorable because Tommy, the General Manager corrected some horrible customer service experiences we had with Dale Rees, the Service Manager. Within 3 months after the repairs which had a lot to do with the car maintaining an acceptable temperature, my wife's car starting losing more than 1 gallon of antifreeze in less than 60 miles of driving. This issue has continued since March 2017 through today, January 8, 2018 but Peter Gaich Parts and Services Director maintains that the two are not connected. I beg to differ. We've purchased $100s of dollars keeping antifreeze in the reservoir. We didn't have this problem with my wife's Mercedes before bringing it to Long Mercede's now they won't even offer to look at it to validate their claims. Ridiculous. I was under the impression that Long was concerned about resolving issues. If I could give them a Zero I would. Drs. Apollos ('s)