MEMBERS1st Community Credit Union S 12th Ave, Marshalltown

Remarkable customer service as the reviews I read were accurate. Angela took the time to answer my questions and ease of use with bill pay along with the other benefits their checking account offers.

I always have good friendly service when ever I stop at the credit union. They have good people who work there. They are quick to help with any questions that I may have.

Problem-I don't check my account that often on line. When I try to it won't open, because I haven't used the on line service option in allotted time. So I have to call and get authorization code. Kind of a pain-luckily I live two blocks from CU and I can walk over to do business in time that it takes me to mess around with the on line. I guess the exercise is good for me.

I absolutely LOVED the service I have received. Every step of the way they have been helpful and professional. I would highly recommend this bank!

Always willing to look at my financial situation and loan requests. Most generally the committe will approve. Very friendly staff at the Ames and Boone facilities. Need more offices in SE and SW parts of state.

ORIGINAL POST (Before Members 1st reply):I am a FORMER 25 year member. First let me say that the tellers were always friendly and helpful at each location. Beyond that I have to say that I am extremely disappointed in how the credit union is managed. I have had a steady income for all those 25 years and have had my paychecks directly deposited for a majority of that time. Money has been tight at times and there were times I was overdrawn....but I would always make it right within a few days. There were also times of abundance. The credit union though would never miss an opportunity to FEE me all they could. For example, if I had 4 checks coming in with let's say $100 in my checking...and the check amounts were $25, $30, $35 and $85. They would ALWAYS run the large amount first ($85) and then process the other 3 which would bounce and charge me a fee three times (which would be over $75). When they could have cleared the three lower amounts and just charged me one fee on the larger amount. They knew what they were doing. YES... it was MY fault for having checks come through funds weren't there for (I didn't expect them to come in that soon most of the time)....and yes they had every right to fee me....but they could have saved me some money by processing them differently. I could go on and on of how I felt "less than" by them. Members First Credit Union has always made me feel like a third class member. I applied for numerous loans and if I remember right...they only approved one because I didn't have PERFECT credit. I closed my account at this credit union and opened an account at a local bank. They were willing to give me a car loan within a month after opening it. It felt good. If you are RICH with PERFECT credit, then you'll be treated well....if not then be ready to be belittled. Oh and when they first came out with the option to take a picture of your check to deposit it....I was declined that option. Then after I complained they "re-evaluated" me and said I was approved but only up to $200. GEE THANKS! (for nothing). When I first became a member 25 years ago.... they cared about people....now they just care about money....and how they can take it from you. UPDATE 7/19/19 (After Members 1st reply): Here's another situation that happened to me here. My Mother and I had a joint account at Members 1st so that when she died I would be able to withdraw money without any problems and pay her bills. Well, she did die and at first Members 1st would only let me withdraw money if I gave them a copy of her death certificate.....even though my name was on the account (this was not needed). Then shortly after that Members 1st "froze" the account and said I couldn't withdraw any money (no reason given by the teller-at all). She said I would have to go to Ames and talk to someone in accounting. The bills were falling behind so I then had my lawyer contact them and they finally "unfroze" the account so I could pay bills. Now would you call that putting members 1st or last? Who deserves to be treated like this? I have more stories if the management of Members 1st wants to try and discredit my reviews again.

Do not bank here, they charge you for anything you do here. They were just hacked by someone in Brazil, they knew about it and still allowed them to take money out. Went in to the bank and talked to them about it and they acted like it wasn't their fault. But they pay for a security systems.

Great service for decades. Always very competitive on all our loans over the years. Best place to do our banking.

I have had an account with Members 1st Community Credit Union in Boone,IA for about 30 years. I am very happy with all the services they have provided. The staff is very friendly.

Had two unauthorized withdrawals and the credit union said they can't do anything. Makes me feel totally alone and violated.