Members Heritage Credit Union Members Way, Lexington

The absolute worst customer service of any bank. The worst app, the worst business practices, and the most outdated bank in America. If you like your card information stolen repeatedly this is the bank for you.

Most amazing place & people to work with. Bought my car through Members Heritage & they've been excellent in every way. Last year, my own bank wouldn't give us a loan to replace our heating system in the middle of winter. I walked into Members Heritage & got a loan large enough to replace our heating system & garage door. They handed me cash enough to fix what we needed in less than 30 minutes. High praise for Members Heritage & the people there whom truly care about other's.

Do business here if you’d like to be treated as a common criminal! My fiancé went to cash a check, drawn on this bank. Showed his ID at drive thru, they had him come inside. Understandable as he does not have an account there. The teller then had a manager come over, then another, all with suspicion in their eyes. Basically after 40 minutes they handed the check back along with his ID and would not cash. He owns two businesses and contracts for the police department. Ridiculous. Wish we could leave negative stars.

Been with MHCU for 35 years, since it was known as the IBM Employees Federal Credit Union. No reason to bank elsewhere, they have serviced all my share account and loan needs; on my 4th home mortgage with them. Only fees I've ever paid is for a cashier's check or a 1st mortgage. It's basically free banking!

This is the the most crappiest financial institute ive ever encountered!! Bad place to do business with as when something happens in the electronic world that messes your world up and you submit papers from the origination saying it was there mistake(pay-pal) they dont accept it and charge you service charges right on. We got charged three service charges per check for three checks and the most recent is a 25.00 charge for .33 cents from paypal . They hit us for 500 n service charges in two weeks over a mistake pay pal and Geico made and they didnt care and they submitted paperwork stating it was their fault) and didnt want to hear about it either! I mean a real bad place to do business with!! Stay away!

I want to share that I have been with MHFCU for more than 20 years. My issue is how they find ways to take your money with hidden fees. For example, there's a transfer fee. That is absolutely ridiculous considering this wasn't so some years back.

They was rude, told me since I wasn't a member I couldn't cash a check that was wrote from their member. After sitting in line for 15 minutes. If you're not a member you're not welcome into their banks. Horrible customer service of any bank I've ever visited

This company is completely unorganized as a whole