MECU Credit Union - Dundalk Branch Holabird Ave, Dundalk

Been a customer since 2007. Having a savings account, loans and other things. Since the pandemic, this bank makes you make an appointment for everything! I do not feel like MECU is a safe place to store your money. They can’t grow their business if they require people to do appointments for anything that helps their business. Seems like a terrible future for MECU. I would suggest going elsewhere and not setting up an account with them until they show that they are thriving again.

They declined a payment when I had enough funds in my account to pay for it, then decided to charge me a $30 overdraft fee and refused to refund it. Pathetic bank, I guess they have to pay their employees some how. I will be going to do business somewhere else.

Unbelievable that they'll literally reject a check because "they feel like it" no logical reason behind it, just because they feel like it. Pathetic!

I took away a star for everytime i had to sit thru the 25 min wait to talk to someone. That and a star gone every person i talked to lyerally was no help in the slightest. Never having answers to anything and beware they don't give you your own info over the phone..they make you be there

Awful customer service. My check was taken from the machine outside. I went inside to let someone know and we told "oh its broken when they come to service the machine we will deposit it into your account" I asked for something stating this and she refused once again saying "you'll get it when its fixed" It's been seven days I called and was told there was never a check in there. I was told to come in today and sign a Affidavit and the funds could be deposited into my account. I don't have more time to waste there so I had to cancel my check. I'll be going to a different branch the people who work at the Dundalk, Wise Ave branch do not feel like dealing with their job. What a waste of employment.

They have always been great to deal with. The people at the holi bird office are always nice and most helpful. My father opened the account 40 some years ago when he worked for the city. He passed away in july 2018 and had put the account in my name. After we took my late mother off. Never a confusion or problem when changing names. Thank you mecu for many years of great service.

Can NEVER get my online OR phone accounts set up...NO MATTER HOW MANY TIMES I TRY! I've talked to various staff about this issue and never receive a straight answer. (BTW, I AM computer literate & follow all instructions regarding set-up of both types of accounts.) As well, no one at this branch cares IN THE LEAST that this is an issue for myself & other members. Also, the staff are not the most helpful generally, & give the customers an 'air' that they are often 'being bothered' simply because they're asked to complete a minor transaction, also known as THEIR JOB. Very frustrating.

The most outstanding bank around. Been a member for over 5 years and the customer service is amazing. The various banking options available to help you gain more for your money is phenomenal. Many thanks to the friendly staff.

Please do not use MECU for your banking needs. I should have walked out the door when I first tried opening an account and they tried to tell me I don’t live in the city of Baltimore, even though both the Maryland MVA and US Post Office say I do. They grudgingly allowed me the honor of opening an account since I also work in Baltimore. If you need quarters for one of the many local laundromats, don’t bother with MECU. According to their employees they don’t exchange money for non-customers, or will claim to not have any rolls of quarters. They also don’t exchange money for MECU customers, claiming to not have any rolls of quarters, or any quarters at all. According to MECU it is fine and acceptable for them to surreptitiously re-order your transactions on a secret transaction record in an effort to induce insufficient funds and negative balance fees against your account. When the real transaction history and your statement shows that there was no real overdraw or negative balance you will have to then repeatedly demand they reverse any fees that were fraudulently charged. MECU will insist the fees are valid, even though all the evidence says otherwise. MECU has what they claim is a secure messaging service on their website, which requires you to be logged into your MECU account to use. However the secure messaging department will refuse to communicate with you about your account over their secure messaging service. The secure messaging department will also refuse to answer why there is the service if they refuse to use it as it is intended or supposed to be used. If you are traveling outside your home state MECU will randomly decide any transaction is possible fraud and turn off your card, even if you inform them ahead of time you will be traveling. They also will make ZERO effort to contact you to verify you still have your card or if the transactions are valid. After you call in to get your card turned back on, and have another note put on file that you are traveling, you will soon find your card deactivated again. When you call in, again, MECU will then tell you that no one actually reads the account notes on file. After calling in multiple days to get your card reactivated, MECU will tell you that even though you tell them the charges that keep happening in the same area in the same businesses are valid, what MECU considers suspicious activity changes daily and completely overrides what the rules were for the previous day. Plan on having to call in and jump through security hoops with multiple departments to have your card turned back on daily if you travel anywhere outside your home state. The ATMs at their banks very often are completely non-functional, or have a major malfunction-not being able to dispense or accept any cash for instance, most often not working before and during long weekends. If you have a fraudulent or unauthorized charge on your account MECU will initially refuse to investigate or do anything about it, and then eventually will take all the necessary information to investigate and reverse the charge. Then instead of investigating and reversing the fraudulent or unauthorized charge, or anything else useful, they will just close your account, waiting until after they’ve closed it to notify you the account is closed, then ignore and refuse to acknowledge any communication attempts from you to them. If you are a fan of constant and blatant incompetence, abuse, and ineptitude from a bank or credit union MECU is the perfect place for you.

Tried to make payments on an auto loan but they didn’t want my money because I didn’t have a mask on. America 2021 folks.