McArthur Homes S Redwood Rd, South Jordan

I recently had two buyers purchase McArthur Homes and Jason Shumway was fantastic to work with. As a Real Estate Agent, I appreciated Jason's quick communication and attention to detail as we worked on this transaction together. I am definitely looking forward to working with Jason and McArthur Homes again.

We just built our second home with McArthur homes and I would recommend them to anyone. Their floor plans are smart and modern and flexible and every single person we worked with along the way couldn’t have been more accommodating or fun. From the initial walk into the model home, to the customization, to handling the inevitable speed bumps that arise, they were understanding and friendly and helpful every step. We even got to move in six weeks earlier than originally anticipated and who can complain about that?! I know that every home builder will have someone who was dissatisfied, but in this case, it’s not us. We have loved working with them and while I hope this is the last time we move, I’d look for them again if we had to.

We are first time home buyers and had no idea what the first step would be to get the process started. Paige and Julia are the ones who helped us get through everything hassle free and they are both amazing and I would recommend buying a house with McArthur homes to anyone.

My husband and I have had such a positive experience through the whole home building process with McArthur. Everyone we worked with were really helpful and respectful. We couldn't be happier with how our home turned out!

McArthur Homes made our first home building experience amazing! Our first contact with McArthur Homes was with Jason Shumway. Jason made us feel so comfortable. He was eager to answer all of our millions of questions. Honestly if it werent for our first contact with Jason we probably would have waited to build. The whole team at McArthur have impressed us with their knowledge of the building process and the enthusiasm they shared with us as we watched our home becoming a reality. Thank you for our beautiful home McArthur....we look forward to spending many many years here!

We had a wonderful experience touring three different models. We were very impressed with the craftsmanship of the homes and the way the space was used. We really like the extra amenities that are offered without the extra cost. The price is right!! The salesmen are very knowledgeable and all of our questions were answered. Great experience!! Beautiful homes and lovely commmunities.

tl;dr Two stars because we're happy to finally be in our home and (hopefully) past dealing with McArthur; also the sales agent in our area was pleasant to work with. The negatives outweigh the positives, though, and I did not enjoy lining their pockets in gold. My advice: seriously look at other builders before deciding on McArthur. McArthur would like you to believe there is something special about them and their homes; there isn't. The experience was worse than building with Holmes Homes (which should be telling considering the recent publicity Holmes has had). Why? 1. They were over a month late on the completion date. Okay, things happen; we understand. But once they knew the completion date was going to be missed, getting a new completion date was impossible, and the next dates given were missed also. This makes it incredibly difficult to plan around getting time off of work, oh, and the rate lock for your mortgage. 2. Our front yard has a severe slope, which we were (to a degree) aware we would need to deal with, fine. So, in an effort to work around this, we asked to keep some large boulders that were sitting on our lot. We were told that was not a problem, and that they would be sure to note that they were ours so others that were interested would not take them. With the understanding that we would have those, we made plans to use them in our landscaping to ease the slope in the front yard. We came to checkout the house a week or two later, and the boulders were gone. They'd been moved up the street and given to another customer, who happened to be a... squeaker wheel than us (there's a lesson in there somewhere). This is going to cost us a not-insignificant amount of money to have a landscaper acquire boulders and transport them to our lot. 3. We initiated the contract with their preferred lender (yes, not a direct McArthur employee, however, they are surely an agent for McArthur if we're being told, and are given perks, to use them) under the impression it would be beneficial for us. We shopped around and found the fees were higher with the preferred lender and decided to use a lender of our choice. We informed the preferred lender that we had chosen another company to work with and were immediately berated with messages from this agent. He was rude and very condescending, making sure (like in any bad break-up) to tell us we won't find anything like him and that we're making a huge mistake. Need more reasons? Okay... 4. In their meetings, they like to spotlight hard/difficult conversations that their agents dealt with the past week... Well, my wife and I asked about the premium for the lot we wanted because it was higher than the rest that were available on the street. We were hoping to bring this in line with the rest since the lot wasn't all that much larger (at least, it didn't seem enough to justify the additional cost). Of course, being powerless in this situation, nothing happened. Found out this conversation was highlighted in their meeting (we're young-ish and naive, I promise this wasn't a difficult conversation). But we also asked about the estimated cost for lots behind ours (which are nearly double in size). We were told they estimate selling them for around a $40k-$60k premium. Okay, well, those were definitely out of the question. We moved forward with the lot we now have. Come to find out those lots are now selling for $5k-$6k premium. I won't say what we paid for ours, but it was significantly more. A drop from 40k-60k to 5k-6k cannot be attributed to a market fluctuation at this point in time. This is simply a case of us being worth more to them now than in the future. I think I have a sign on my back that says 'CHUMP', but I haven't found it yet. I have more to say, but have run out of characters. Oh well.

We are first time home buyers and had no idea what the first step would be to get the process started. Paige and Julia are the ones who helped us get through everything hassle free and they are both amazing and I would recommend buying a house with McArthur homes to anyone.

We worked with Spencer M in American Fork, we really felt that he went out of his way to help us make the decision on if this would be the right home for us! We didn't feel pressured, and he was very helpful in answering all of our questions. He was very understanding of what we were looking for and our situation, and was all around great to work with!

This is our second purchase with Mcarthur and we love our home! Great customer service and they back up their warranty which is really important. 😊 We will always recommend Mcarthur as they offer quality homes for a great price.