Mazuma Credit Union - Olathe W 135th St, Olathe

Paid off a $7000 auto loan a year early. Requested another loan for a replacement vehicle, and without checking my history with them, they turned me down and caused a large drop in my credit score. The unfavorable report could have been avoided, but finally went away today!

The ATM ate my card when I was trying to deposit money. There is no one to contact and mazuma defers the problem to an unknown entity. This time both the atms are not dispensing money yet they are brand new. The island between the two atms has no visible warning and there is a steep ledge. Moving from one indispensing atm to another it’s very easy to scrape your car up on this island. Not worth the effort.

Went to deposit 260$, and the atm withheld my money. had to contact my bank to get the money back because mazuma said they couldn’t help me.

I started a not for profit social welfare organization this year. Kendall was such a huge help getting a bank account set up for us! I couldn't have done it without him. All the other banks I went to weren't helpful at all but I felt so welcomed that I'm opening a personal account as well even though I have been using prepaid debit cards for the last 7 years because of a bad bank experience 😁

As a millenial, it's super important to me that when I visit my bank there are REAL and FRIENDLY people to help me. Everywhere i go everything is done electronically and in-branch staff seems bored or annoyed. This experience was amazing! Greeted the moment I walked in and they even gave me a tour so I'd feel "at home". Everyone should bank here! I actually can’t wait to have a need to visit the branch again, perhaps I’ll just pop in for a cup of coffee!

I have had a lot of "personal" technical issues setting things up/navigating and Cristil Singers has been there every step of the way with a professional and personable approach to my online banking needs. She gets 5 stars for going above and beyond!

Addendum: Thank you to the manager of the Olathe location for reaching out to me today. C. Singer went above and beyond to resolve my concerns and issues. I appreciate the detailed efforts to contact me, the solutions provided to prevent this situation from arising again and the customized resolution provided to meet the customer's needs. Well done.

Opened up a new account and got a handwritten card in the mail! The perks and comfort of choosing to shop/invest locally.

Visited the bank I wanted the information on how to refinance my house I was told someone will call me with the information I have not had any call even today 😊after 5 days

So helpful and friendly, made my first banking experience excellent. I’m excited to be banking with them