Mazuma Credit Union - Federal Building E 12th St, Kansas City

The automated phone system is easily one of the most annoying systems ever I have used with any sort of banking/financial institution in my life. Please make it less stupid and less annoying to use and navigate.

Inconvenience and a lack of options make dealing with Mazuma a monthly unpleasant chore. I have a car loan through Mazuma Credit Union and the payment options are such that, to make a car payment I must listen to 5-6min of automated answer machine systems and voice prompts( none of which have an option for making a loan payment) just to wait on hold for an actual person to answer. Dealing with that honestly isn't so terrible, but coupled with the fact they charge a $10 "convenience" fee just to make a payment is frankly ridiculous and frustratingly ironic . Of course they have 1 other option, you can have it taken directly out of an account of your choosing automatically which once again isn't so terrible BUT in order to do that you must print off a form they email you, and mail it back to them. I stopped trying that method the 2nd time I mailed the form out and no change was made to my account. there are not any easy or hassle free ways to make a loan payment here and dealing with most of these individuals has been an unpleasant and unrewarding experience.

Straight up, I hate your telephone service. The people are great, sure, but the forever it takes to reach anyone because of the voice system is ridiculous. I actually took another star off while I was writing this because, yet again, any sort of background noise overrides whatever you're trying to say and it either puts you somewhere in the menu you don't want to be, or it just keeps saying, "I'm sorry, I can't quite understand what you're saying." Make the words "Representative" and "Member Adviser" get you to the basic employee so you can actually talk to somebody, or give the caller the option to go touch-tone right off the bat, because let's face it: The odds of me calling you from the comfort of my couch died along with the phones that were connected by landline.

Mazuma Credit Union has been patient with me and Daniel did a very good job guiding me through my account and updating everything in only a matter of minutes he was very professional and kept his word he deserves a promotion this place is no joke it's safe and secure and is located inside a federally reserved building in down Kansas City, MO everything is great I enjoy doing business with you guys 😎

Terrible customer service. On hold for 30 plus minutes every time I call waiting for someone to just answer. Paid off my vehicle over 7 weeks ago and they cannot find anything nor can they find where I am due a refund for overpayment. Interest rate was great but that is all.

I too have had much trouble when trying to call Mazuma

I was hoping to be more elegant. but hey this is ok . I like my post office better than this one but ok America is number one country.

Won’t answer phone. On hold for 30 min. Will change banks.

Your phone service is horrible! Just answer the phone already!! 😡

Inside the Richard Bolling Federal Building near 12th and Cherry.