Mattamy Homes - Raleigh Division Office Regency Pkwy, Cary

We bought our first home with Leslie and absolutely love it. She made the process so fun and easy every step of the way! We love our home and would highly recommend Royal Oaks!

I don’t recommend anyone buy a home with this company. The customer service from the beginning and not even a year into it has been terrible. We bought in June 2017. We almost didn’t due to the level of customer service but decided to go forward with the purchase because we really loved the house. Fast forward to this week. Our flooring on the second floor is bulging under the carpet. We submitted the request stating it may be a structural issue as we were supposed to in order for someone to take a look at it. Wendi Allen, who is a warranty coordinator, sent a flooring vendor to do the initial assessment. The flooring vendor stated he couldn’t tell what the problem is and He “just does flooring” but clearly noticed the issue. Wendi sent my wife an email stating she “sees” issues like this all the time and we should wait until May to have someone come back out to look. How could she know if the issue is structural or not? No qualified professional has been out here to see what’s going on. But we should wait for another 3 months anyway? Hilarious! Then when my wife went back to her to tell her we wanted someone out before then she tried to convince her again to wait. My wife had to get into an email argument with this lady for her to agree to send a qualified person to assess the issue. We’ll see how the repair process goes.How’s that for customer service? It appears once this company has your Money they could care less about you after the fact. My point is as a customer if we are the ones living with this issue daily and WE invested almost 300k into the purchase of this home why should we be made to feel like our concerns are not serious enough to warrant a PROPER AND PROFESSIONAL assessment now and not in 3 months? Something to consider. Buyer beware!!

We started our journey in April 2016. From the moment we met Nancy King, and saw the model we knew we were making the right choice. We are so happy in our beautiful Royal Oaks Hanover, Elevation "E". We had our heart set on Elevation "B", until we visited the parade of homes Hanover "E" in Clayton, suggested by Nancy King. We are so glad she made the suggestion, we never looked back. Nancy has been a pleasure to work with, answering questions and getting information for us in a timely manner, even on her days off. She greeted us with a hug each time we saw her, which made a great impression on us. Nancy, Ed and Tina what a great team.

Love Royal Oaks! I've sold many of their homes and Michael (Sales) and Chris (Project manager) have both been awesome to go out of their way to make sure my client gets the very best service.

Being a first time home buyer the experience can be scary and over whelming but royal oaks helped ease the big transition and purchase. Michal Whelan helped us every step of the way and our builder Chris Niehr was great as well. Would highly recommend building with this company

I had a wonderful experience working with Nancy King at Atkin's Village. She was so kind, patient and helpful to work with. As a real estate agent myself, you only hope that every agent you work with is as dedicated and honorable as she is. I look forward to working with her again!

Michelle Cencelewski (sales) and Preston (builder) did an amazing job getting my Buyer from contract to close. They were so helpful and were great with communication. Preston build a great home and had an eye for details.

It is not easy buying a new home; especially one built from the ground up. There are so many decisions to make and it takes time and patience from the consultant and client to get it all done. Tina King was our consultant and she was AWESOME!! She listened to what my husband and I wanted and before we knew it our thoughts were on paper and they became a brand new home that we are currently enjoying! I know that I wasnt always the easiest person to deal with but the smile on Tina's face always assured me that she was on my side! Thank you Royal Oaks and a special THANK YOU to Tina King for always going the extra mile!!! Klarissa Albritton

My buyers love Royal Oaks homes! As a Realtor, there is no convincing involved. The product sells itself. Would happily bring another buyer to Royal Oaks. I know they will be happy.

Horrible experience I ever went through!! First, was push into signing for house that I have ever seen. That was my fault because mistake of ever made. They made promises to me of things that I was supposed to get that I didn't get it. I tried to walk away from the project sign the paper and then they tell me the builder also had to sign off and threatened to sue me. So naturally I Steve the house is nothing like I wanted nothing like I told him I needed. From the second week I moved in nothing but air conditioning problems not to my 11th month which I suffered a horrible summer, They have replace the air conditioning unit upstairs and give me another year warranty on it so we'll see what happens in the summer coming. 14 months in and One of my burners isn't working. I must have the worst yard ever had to hire someone to take a dead tree out which they should've done and they built the house. Totally not happy with the company will never buy from them again