MassMutual Federal Credit Union State St, Springfield

I don’t know how they were rates 5 stars on Google reviews. This credit Union is very inconvenient with closing at random times. There is no specific department when there are issues and they refused to provide me with payment ledgers for a loan. They do not respond to emails. I would not recommend this place it lacks structure, efficient response time, and member concerns.

Last month, our family moved from Connecticut to North Carolina. It was a very stressful time. I’d just lost my mom in the fall and was moving my dad into a more manageable home at the same time. Our realtor recommended a lender for his new mortgage and went with their recommendation. I chose MMFCU again. I started both processes at the same time. Marie Chartrand followed up with me immediately, sent me a list of items she would need to complete the process, a timeline and a preapproval. She called me regularly, offered advice, suggestions and encouragement. Every deadline was met and my closing was smooth as silk. It was the very best experience I could have asked for. Working with the other lender was an incredibly stressful nightmare and we closed two weeks behind schedule. MMFCU is a great financial institution. I wouldn't go anywhere else.

As a former employee, I really appreciate the services the credit union offers. Their fees and services are lower than competitors, even other credit unions.

Awesome to work with. They are very responsive, knowledgeable and helpful. thank you Jessica and Dawn!!