Massa Auto Pawn & Sales W Colfax Ave, Lakewood

This place sold me my first car. It was an "as-is" lemon that filled the cab with coolant vapor. They NEVER mentioned that it was a lemon, or what "as-is" really meant. They didn't allow returns. They forever change my view of car sales people from "just someone helping me buy a car" to the untrustworthy, liars they are. This shady business set me back years of life progress as I ran around dumping money into the pit of repairs, eventually having to sell the car for scrap. I'd NEVER go here again, even if you paid me to. I hope they go out of business.

Darin was extremely professional and very good at his job. I live 11 hours away so I had a bunch of questions and he answered them all in a timely manner. He also sent as many pictures as I wanted and was always friendly. I would recommend this place!

Worked with Jason at Massa and by far one of the smoothest, easiest, and fastest dealer transactions I've had. The vehicle itself was very clean, any necessary repairs were made prior to taking delivery and the price was outstanding. Low down payment, easy payment methods, and great customer service will send me back for another purchase in the near future. Thanks!!

Came in for VIN verification... got it done in under 5 minutes no BS... Staff is very helpful and friendly. Highly recommend to visit them

Massa was recommended as I was looking for a place to write a VIN inspection for my snowmobiles. The staff was super friendly and prompt in their assistance. I would definitely go back for any future needs.

Worst customer service EVER! As a new potential customer, I would expect someone to talk me into buying a car... instead, I talked to Perry (The sales manager), and he made me feel like I was the lowest person on earth. I've been in the customer service industry most of my life, and for a sales manager to talk to me the way I was trained NOT to talk to potential customers, as well as current customers, all I can say is WOW! I wouldn't suggest Massa Auto to anyone. I found out some friends of mine also had problems with Massa. They purchased used vehicles that looked good, but turned out to have major problems with them. The moral of the story: "Buyer be ware"... That is what, as it turns out, Perry told these people. When you buy from Massa Auto... BUYER BE WARE!!! Better yet, don't even go there, because they obviously don't care about non-customers. Perry, the sales manager made sure that was clear. Several times.

I went to Massa in need I have a van ID check to get tags for my out of state vehicle And they took care of me within minutes not only that they were the most polite humble wonderful group of workers I’ve ever met. A real team. When calling around to find this required check to get my tags most places treated me as though I were imposing and being rude to them by requesting such a thing. Massa not only welcomed me in and took care of me in minutes, they helped me find my phone which I couldn’t find afterwards, I had dropped it in it in my car. An absolutely fantastic business and where I will be continuing to go for all my auto needs in the future. Highly recommend

We have purchased 5 cars from these guys and referred a few friends. Never had a bad thing to say!! Bill and the guys are all great. Love Casey in the shop. They have always worked with us to get us the car or suv I want... You cant beat them... Thank you guys we love you!

Went in to buy a motorcycle and they dont allow test rides at all, like period. You can't buy a motorcycle without making sure everything works properly and testing it first. I have a valid license for riding, as well as proper gear. There is no reason I shouldn't have been allowed to make sure I want the bike before purchasing, then riding, and then deciding if I like it. Plus the bike was clearly in poor maintenance condition as well once I showed up in person to check it out. I found a much better dealership elsewhere :)

I really hate to have to write this review, but if you are purchasing a car, I would stay far far away from these people. My wife and I have done a lot of business with Massa, and have had great experiences with Douglas on the pawn side of things, however we purchased a car in July 2015 from Massa, the process was okay but the car was a nightmare. We had less than great credit, so figured that getting a car from people we've done business with might be a good thing rather than going through the dealership process that is usually very frustrating. We purchased a used Chrysler PT Cruiser with low miles for the year, and the body seemed to be in great condition, though there were a few concerns I had with the car, I was told they would be willing to check the issues out for us. 2 days after buying the car, I took the car to the Lakewood location to have them fix the AC that was busted, and found out the noise that we were assured was a cheap fix costed us $375 to fix. Within a month, we had 2 other issues pop up, over $600 more in work that needed to be done. By October, the car was leaking radiator fluid like crazy, and found out that the car needed to have the heater core replaced, which was over $1000 worth of work. Finally, on Thanksgiving, the car broke down on the highway in the snow leaving us stranded. I had a family friend finally look at the car, and we were looking at $1500 to repair the transmission, as well as at least another $4000-5000 in other things that needed repaired. Was told that all these things should have been easily noticeable, so rather than looking at $5000+ worth of work for a car worth $3000, that we hadn't missed a payment on in spite of the issues... We were going to voluntarily surrender it. I asked and was assured that if there was going to be any balance owing on the lemon that was sold to us, we'd have a chance to take care of it, but I heard nothing more from them after they talked to my mechanic and had him verify all the issues that this car had. Jump forward to this August- Never heard a word from them. After repairing our credit as we've been doing the right things, we decided we might be able to get an auto loan at a dealership rather easily. Nope... Massa wrote off the vehicle with not even a word to me. The one time we were a day late, they called me, first thing in the morning, but didn't bother to call to let me know they were about to wreck my credit for 7 years. After almost 2 weeks of calling daily to try to find out what we could do, I finally hear back from them, and am told there's nothing I can do, they won't take any money from me to fix this, nothing. They wrote the car off within a week of me returning it.... I am really shocked by all of this, negatively reviewing them everywhere... I will not be doing pawn business going forward, nothing. They've permanently lost a customer because this is insane.