Mass Bay Credit Union Hancock St, Quincy

I had difficult estate planning issue, Laura at the Quincy branch call me 3-4 times after researching my issue. She was pleasant, very informed and most of all highly effective on my behalf. Since when does a larger bank call the customer back? Three times she called me. Just great customer experience!!

I use this credit union to service my banking needs since my credit union isn't very local and I like them too much to switch. This new branch is great- serious improvement from the dingy location in The Quincy Center station they recently upgraded from. Convenient location and hours, friendly tellers. Highly recommend!

Laura was very helpful and patient. Her answers to my questions were well explained, telling options and limits.

Unfortunately, the branch wasn't able to help me with my problem but through no problem of their own. The staff was very patient, friendly and professional and directed me to the South Boston branch.

My first credit union and a bad way to start. Appiled loan from here as seller has a lien on vehicle with the same Union. They said to wait for 7 business days and still no title of previous seller even after 11 business days. Not completely to blame credit union but major of it is with current existing MASS state process.

The professional staff rolls up their sleeves to "get the job done"