Maserati at Washington Towlern Pl, Sterling

We are in the process of trying to purchase a used Maserati with Ferrari of Washington. Having owned every luxury car under the sun, I can safely say that we have very specific expectations of how we expect to be treated at a premium dealership, and Ferrari of Washington is falling VERY short. I applied for pre-qualification via their website, and promptly received a phone call from a salesperson who was very nice but identified me by the wrong name, and kept saying "morning" although it was afternoon. Picky? Maybe, but I expect a certain attention to detail when I'm looking to buy a freaking MASERATI. He sent me over a credit application to complete, but I had already completed it on the web, and I told him as much. He did not respond to me until the following day when he emailed me wanting to know where the credit app was. I forwarded him the email where I explained that I had already completed it online, but he did not seem to understand what I was talking about. Fed up, I contacted the Business Manager to see whether or not his service would be any better and it was not. I explained the situation to him and he told me that their credit approval form online is '"generic" and that the information on there is not enough to generate an approval. I asked him why it was on their website and still his response was all but unintelligible, he certainly did not have a good reason for them to be advertising "PRE-QUALIFY NOW" when in fact, you may NOT do any such thing. I find it extraordinarily strange that I completed an application that included my address, work history and income, AND my social security number, yet that is not enough to generate an approval. At this point I'm irritated but willing to give him the benefit of the doubt so I complete the credit application he sent me and emailed it back to him. He responded that he would get to work on it right away...4 hours later no response. Are these people too busy to sell cars? Do they have SO much to do that they can ignore qualified customers who may or may not want to just PAY CASH, depending on financing terms? I do not know what is going on over there but if you're really serious about buying a Maserati, Ferrari, or anything else they happen to have on their lot...just know that YOU might be serious about purchasing but THEY are not serious about selling.

The service folks at Maserati of Washington are absolutely awesome. While I am relatively new to Maserati ownership, I have to say that I am extremely impressed with their customer service, and attention to detail. They have certainly earned my trust and loyalty.

Bought a 2017 maserati q4... there was a color chip on the front that was not disclosed. the car after being CPO had numerous issue from the start that i have to take to a local dealership to be corrected. Not the experience that I expected buying a premium car

Just bought a new Levante. Casey was my salesman. Great experience. He knows Maserti. Would recommend Casey if you want to deal with a professional. Thanks again Casey. .

Came in to the showroom a little confused about what to get. Andrew Gyamera was super helpful and guided me through my purchase on each visit leading to it and I must say I am loving every bit of the car. Thanks Team Maserati!!! Keep up the good work

Friendly and knowledgeable staff! Certainly worth purchasing from this dealership. Car buying at its easiest and most convenient. The salesman, Carlo, was dedicated in his approach of providing me with correct and timely information while I waited the arrival of the new model (Alfa Romeo Giulia Quadrifoglio) car.

Very positive experience with Ferrari of Washington with the recent purchase of a previously owned Ferrari. Working with Carlo and Fernando was effortless and Carlo answered all of my many questions. very professional and efficient team at F of W. Now we just need some good weather to enjoy the car.

I bought a new Maserati from this dealership a few months ago. My salesman Robert Arcuri assured me they would pick up my for car service at no charge...i live in MD. when I called for pick up he didn't keep his word. Robert's position is he said for a "fee" not "free"....what a joke. I will never deal with Robert or this dealership again. Buyer beware!

Excellent experience. Ariela was very detail oriented, thorough, and patient in making sure that all of my questions and concerns were addressed. I would certainly go back and would recommend this dealership and Ariela to anyone.

Levelle was very helpful and a pleasure to work with! Very excited about my GranSport Maserati!!!