Mark Pontz - NMLS #33151 E E Roseville Rd, Lancaster

My husband and I just purchased our home, and Mark made everything related to our finances easy and painless. He was attentive to our needs and available to answer any questions for us throughout the loan process and afterward (even on the weekends!). I highly recommend Mark to anyone, and he will go above and beyond for any client.

When my wife, Barb, and I decided to look for a new home our RE agent took us to Mark for pre-approval and it was one of the best strategies for which we could have hoped. Mark not only gave us quick pre-approval but thorough and accurate information to arm us for our search. We searched for a home for several months without success and then suddenly, we found the perfect house on the multi list. The challenge was that we wanted to get a mortgage approved and settled by the end of the month - less than 3 weeks later. Before we formally offered on the house our RE agent contacted Mark on a Saturday night to find out if he could deliver on this accelerated timeline and he assured us he could. We made our offer and it was accepted that same evening. On Monday, Mark and his staff got right to work and, amazingly, our mortgage was approved in one week and we closed on the house 8 days later. We are tremendously grateful to Mark, Dana and Desiree for their hard work and diligence to make this happen. Mark was a pleasure to work with and we will go nowhere else for future financing needs. We posted our first 5 star review shortly after we closed on our new house. It is now 11 months later and we can say that Mark and Loan Depot have continued to give us high quality service and have been totally responsive to our needs. Mark continues to be our "go-to" guy when questions arise. All we have to do is pop him a quick email and he answers almost immediately despite his being up to his elbows servicing other clients. We are also very pleased with the service from Loan Depot Tax and Escrow department. They are right on top of bills being due and pay well ahead of the due date. We have had loan companies before where it was always a battle to make sure they paid bills on time. When it comes time for a new or refinanced loan we will not even bother to shop around. We will go right to Mark.

Mark helped my husband and I refinance our mortgage during the craziness of COVID-19. He was always available to immediately answer any questions we had. I would definitely recommend him to anyone in needing a mortgage. He was wonderful to work with and got us a great rate!

I've worked with Mark on 3 different mortgages and each time the process went as smooth as possible (for a mortgage). Mark's ability to be available for questions, provide technical support, and assist with navigating the process, were key components of the positive experience. I highly recommend his services if you are in the market for a mortgage!

My husband and I used Mark for our mortgage. We were first-time home-buyers and Mark & his team made everything seem so simple! They answered all of my questions and were so easy to get ahold of. Mark treated us like we've been friends for years! I highly recommend.

We just did our third mortgage with Mark and once again he earned every one of the five stars. He helped us through every problem and clearly explained all the options available to us. Mark is extremely capable and responsive- we won't work with anyone else!

Mark helped my wife and I refinance our mortgage and the process couldn't be more streamline and easy. He was with us every step of the way and always seem to be just a phone call away. His entire team was well educated and patient with your questions/concerns. Thanks again Mark for your help and we are looking forward to working with you in the future.

Mark is the definition of professionalism and going the extra mile. Going into our first home purchase, my wife and I were both a little nervous about the process and what it would entail. Mark made the entire transition smooth and easy to understand. He was always available to answer questions and put our minds at ease on numerous occasions. In the future, when we are ready to buy our second house (and any investment properties) Mark will 100% be our mortgage guy.

We can't say enough about how proactive and helpful Mark is. He has helped us numerous times over the years and stays in touch to ensure we benefit from new offers that arise. He has helped us in both new loans and refis and is the best! Gets back to us right away and always has the answer. In a world that often seems devoid of caring service, Mark sets the bar. And he plays a mean guitar to boot! Work with Mark, you won't be disappointed!

My wife and I used Mark as our loan advisor to buy our first house. He made the process easy and fun and he was there to answer questions every step of the way! We loved working with him and highly recommend his services!