Maria Lucic - State Farm Insurance Agent Queens Blvd, Queens

Unbelievably incompetent. So I requested a letter to state I had no pending claims in my insurance for employment. I was informed that it would take 72 hours for them to get that letter. I don’t understand why does it take 72 hours to get that letter. After the 72 hours I called the office and they told me they put the claim in and that it’s not ready yet and they will call me back, they never did. I called back the next day same thing we will call you back when it’s ready. I never received the call back. I called on Monday following week and I was told claim was not even put in. Later on I called back and they stated that the claim was in but nobody has worked on the paperwork. I’ve never ever had this experience at this place before. I requested the same type of document years ago and I received it within two days not 72 hours. Even after a week I requested and finally received what I thought was the letter, was basically a report that stated I was covered under their insurance. The lack of responsibility, and service is astonishing and unacceptable for a customer who has been with the insurance company for about many years. They need new staff who actually want to work, call back their customers, and provide an update. If I had to give a zero rating I would. Based on this experience, I will be switching insurance companies in the near future. Very disappointing service.

The representative, Ms Lori Rooney was patient, attentive to my needs, and came forth with competitively attractive quotes, All these qualities, plus her pleasant manners have have influenced the above rating.

Lori was very helpful in making a refund to my account. It was a quick and easy process. Very excellent service. She was very polite and patient. Wish her the best of luck

Lori is very patient, responsive and professional. Answers your calls quickly and walks you through the entire process until you fully understand. Would highly recommend!

Very happy with the top notch and courteous service given to us by Lori.

I have been with them for years and have worked with Lori throughout that time. She’s fantastic. None better at knowing the business and keeping the coverage promise.

Lori Rooney was wonderful to deal with...so professional and I saved so much money compared to my old coverage with Geico. She was friendly and a pleasure to do business with.

Spoke to Lori Rooney about my issues with the flood in my house and other issues, she seems to be very knowledeable and very helpful i was very impress with her kindness.

Angelica is extremely responsive and reliable in getting the process through the finish line. She has shown great care through multiple, proactive email confirmations and awareness of the relationship history. Happy to have her as a member of the Lucic team given I have multiple auto and real estate lines with the group. Thanks again, Angelica. Keep up the good work! - Aldin Dervisevic

Exceptional servicing across a wide variety of insurance products. I have used this particular State Farm office for over 10 Years and even though I have moved to Long Island, they take the time to understand my changing insurance needs. Lori and Olga are at the top of there game ! Mike Gould, Island Park, NY